I have been staying at the Orchard Hotel from time to time sometimes on a monthly basis since 2014. I can state with complete honesty every stay was a delight. It has been my practice to book via the Premier Lounge for sometime now, however a short while ago there was a hiccup, the Lounge failed to register my booking. Due to the diligence of Delilah and Chin this lapse was eliminated and for that I say a big 'thank you' to both of you. Of course I have to add another 'thank you' for the lovely Orchid in my room. But this hiccup, by the staff of the Premier Lounge, should never have arisen in the first place. On the point of saying 'thank you' I say another big 'thank you' to Rashid for his outstanding actions re some Postal problems. On a final note, I must be the only Guest who has confessed to a member of staff that I was stealing a towel before leaving the hotel. I needed it to protect some delicate plastic parts inside my suitcase. But I promise to bring it back next month, Housekeeping can relax now.