Terms of Use

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

TERMS OF WEBSITE USE

These terms of use (together with the documents referred to in it are, collectively, the “Terms of Use”) constitute the terms and conditions pursuant to which you may make use of this website (referred to herein as “our site”).  Use of our site includes accessing, browsing, caching or the transmission of information.  

Please read these Terms of Use carefully before you start to use our site, as these will apply to your use of our site.

By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them, and you warrant that you possess the legal authority to agree to these Terms of Use and use our site.  If you do not agree to these Terms of Use or do not possess the appropriate legal authority, you must not use our site.  

All information provided by you in connection with your use of our site shall be true and accurate and may be relied upon by us as such. 

OTHER APPLICABLE TERMS

These Terms of Use refer to the following additional terms and conditions, which also apply to your use of our site and are incorporated into these Terms of Use:

• Our Privacy and Cookie Policy, which sets out the terms upon which we process and use any personal data we collect from you, or that you provide to us.  By using our site, you consent to such processing and use.  
• The My Millennium terms and conditions , which pertain to your membership in the My Millennium Programme, if applicable.
• Our Reservation and Purchase Terms, which apply to any products or services (such as accommodation, amenities, activities or experiences) you purchase through our site.
• Our Social Media Terms, which set out the terms on which we request permission to use any material you post about us on social media sites (including, without limitation, Facebook and Instagram) in connection with our business.

Where you access our site using the log in functionality of a social media service provider (Facebook login, for example) any applicable terms of that provider (such as privacy and cookie policies) will apply as well. These terms may influence your experience of our site. For instance, your Facebook privacy settings will influence the extent to which we can tailor your experience of our site.  See the applicable social media service provider’s website for all such applicable terms.

If you:
• Book accommodation through our site, our Guest Terms and Terms and Conditions relating to Best Rate Promise will apply to those bookings. 
• Book accommodation at selected M Collection hotels through the M Social mobile application, or at selected Millennium Hotels and Resort properties through the My Millennium mobile application, the Millennium Mobile Application Terms of Use will apply to that purchase. 

• Book accommodation through the Millennium for Business platform on our site (where you are a Millennium for Business member), the Millennium for Business Terms and Conditions  will apply to those bookings.

INFORMATION ABOUT US

Our site is operated by M & C Reservations Services Limited ("we" or “us”).  We are a limited company registered in England and Wales under company number 06754684 and are a subsidiary of Millennium & Copthorne Hotels plc.  We have our registered office at Victoria House, Victoria Road, Horley, Surrey, RH6 7AF, England and our main trading address is Corporate Headquarters, Scarsdale Place, Kensington, London, W8 5SR, England.

 

CHANGES TO THESE TERMS

We may revise these Terms of Use at any time by amending this page.  Please check this page from time to time to take notice of any changes we may have made, as they are binding on you without any additional notification from us.

 

ACCESSING OUR SITE

Our site is made available free of charge.  However, if you access our site through a mobile device, your mobile service provider may apply additional charges.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  Access to our site is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our site without notice.  We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them. 

 

PROHIBITED CONDUCT

You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive.  All information or communications transmitted to or through our site must not: contain any defamatory, libellous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind. 

We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error.

ACCOUNTS AND PASSWORDS

If you register or are registered with our site and are provided with a user name, identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.

We have the right to disable any user name, identification code or password, whether chosen by you or allocated by us, at any time and without liability, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use or applicable law.

If you know or suspect that anyone other than you has obtained your user security information, you must promptly notify us.

 

RESERVATIONS AND PURCHASE TERMS

Introduction
The following are the additional terms and conditions under which you reserve a room and/or purchase a product or service through our site or one of our other digital channels, such as our App from M & C Reservations Services Limited, an English company having its registered office at Victoria House, Victoria Road, Horley, Surrey, RH6 7AF, England, company registration number 06754684, which shall be the merchant of record with regard to all reservations involving more than one hotel (whether within the same country or multiple countries, regardless of location), except if the transaction involves: 

  • only one of our hotels in the United States and is made using the Visa or Mastercard payment method in USD with cards issued in the United States, in which case the merchant of record for that hotel reservation is M&C Hotel Interests, Inc., a Delaware corporation having its business address at 7600 E. Orchard Road, Suite 230-South, Greenwood Village, CO 80111, United States; or
  • only one of our hotels in Singapore and is made using the Visa or Mastercard payment method in SGD with cards issued in Singapore, in which case the merchant of record for that hotel reservation is Millennium & Copthorne International Limited, a company registered in Singapore having its registered address at390 Havelock Road, #02-01 King’s Centre, Singapore 169662

(hereafter for these Reservation and Purchase Terms only, “we” or “us” refers to M & C Reservations Services Limited, M&C Hotel Interests, Inc. and/or Millennium & Copthorne International Limited, as applicable depending on the services and/or products being purchased (collectively, the “Purchase Terms”)).  We act as a selling agent for hotels within the Millennium Hotels and Resorts group.  Accommodation services purchased from us will be provided by our affiliates that operate the applicable hotels.  You can contact us or the applicable hotel (as detailed in the “Contact Us” section below) if you have any customer service matters. 

By completing any such reservation or purchase, you expressly agree to be bound by these Purchase Terms, which are incorporated within and form a part of the Terms of Use.  

We reserve the right to amend these Purchase Terms at any time and you should therefore check them each time you make a reservation or purchase a product or service.  The Purchase Terms applying to your reservation or purchase will be those in place on the date that you make your reservation or purchase.

Additional terms and conditions may apply depending on the products and/or services being purchased.  Those additional terms and conditions will be made available to you at the time of booking or purchase.  For example, when you purchase accommodation at one of our hotels, our Guest Terms will apply to that booking.

 

Eligibility

You must be at least 18 years old, or the minimum age to enter into a contract as required by applicable law (if older than 18), in order to make a reservation or complete a purchase through our site or any other booking channel.  You may make reservations or purchases through our site or App as the holder of a registered My Millennium account or as a guest user.  One-click purchasing is available only to registered members.  For the avoidance of doubt, any persons aged 17 years or younger must be accompanied by a parent or guardian for the duration of their stay in one of our hotels.

 

Reservations and purchases

To reserve your room or purchase a product or service, please follow the instructions on our site or the other relevant digital channel (such as our App).  You may need to provide your credit or debit card, or PayPal details to secure your reservation or complete your purchase and we may use a third-party provider to process payments.

Please check that the details of your reservation or purchase are complete and accurate before you confirm.  We will not be liable for any delay or non-performance if you provide us with incorrect information.

All rooms, products and services offered by us are subject to availability at the time of booking or purchase. We will confirm our acceptance of your reservation or purchase by sending you an e-mail to the e-mail address that you provide during the reservation or purchase process or which is associated with your registered account, if applicable. The contract between us for the reservation of your room and/or the purchase of any products or services will be formed only when you receive this e-mail confirmation and/or voucher. Aside from you as the individual making the booking or purchase, no other person shall have any rights to enforce any of these Purchase Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

You and the members of your group must not resell or transfer your reservation or any products or services purchased through our site or App, nor shall you or the members of your group advertise, market or otherwise offer for sale any rooms or other products or services purchased from us.  We will not honour any reservations or purchases made in this way and we do not accept any liability for refusing such reservations or purchases.


Child Policy

For our hotels in Asia, Europe, North America and New Zealand, up to two children and/or infants can stay for free when sharing a room with two adults and using existing bedding.  When the accompanying adults purchase a meal at the hotel’s food and beverage outlet or such meal is provided in conjunction with the hotel booking, children up to the age of four years can eat for free and children between the ages of five and 11 years will be charged at 50% of the accompanying adults’ meal rate.

For our hotels in the Middle East, up to two children and/or infants can stay for free when sharing a room with two adults and using existing bedding.  When the accompanying adults purchase a meal at a hotel’s food and beverage outlet or such meal is provided in conjunction with the hotel booking, children up to the age of six can eat for free and children between the ages of seven and 11 years will be charged at 50% of the accompanying adults’ meal rate.


Group reservations

A reservation of five rooms or more is usually considered a group booking and cannot be made through our site or App.  If you wish to make a group booking, please call or email the relevant hotel.  We reserve the right to terminate a reservation of five or more rooms, either through a single transaction or multiple transactions, which we determine was made through our site or App in a fraudulent manner or in such a manner so as to avoid the group booking requirement.

 

Pricing

We adopt dynamic pricing and the price of our rooms, products and services fluctuates based on demand and other factors.  Before confirming a reservation or purchase, we will provide you with a total price for the requested number of rooms and nights, together with the charges for any additional products or services you may have added.  Depending on the room rate selected, payment may be due at the time the reservation is made through our site or App, or at a later date, such as upon check-in at the relevant hotel.

The price you pay is the price quoted to you at the time you make your reservation or purchase, except that if Value Added Taxes or other government taxes or surcharges are included within the price and change between the date of your reservation or purchase and the date of your stay, we will adjust the rate that you pay unless you have already paid for the reservation, product or service in full before the change takes effect.

Unless otherwise indicated, meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay.    Also, the prices quoted do not include international or domestic air transportation, passport or visa handling, travel insurance, airport and port taxes, gratuities or other similar charges unless otherwise stated. 

You may pay using any one of the currencies supported by our site or App. The applicable exchange rates of the supported currencies shall be determined at our sole discretion, or by our payment processing provider, as the case may be.  We shall not be liable for any exchange rate losses incurred by you as a result of any credit card or other transactions effected over our site or App.

Please note that reservations for online bookings and/or purchases of products or services by card through our site or App are centralised and handled by M & C Reservations Services Limited, a UK-based company, except for hotel reservations involving:

  • a single hotel in the United States that are made using the Visa or Mastercard payment method in USD with cards issued in the United States, which are handled by M&C Hotel Interests, Inc., a US-based company; or
  • a single hotel in Singapore that are made using the Visa or Mastercard payment method in SGD with cards issued in Singapore, which are handled by Millennium & Copthorne International Limited, a Singapore-based company. 

If your card issuer is not located in the UK, they might levy a foreign transaction, cross-border or similar fee when you use your card as the payment method.  Please contact your issuing bank to see if such levy is applicable to your payment.  We shall not liable for any such fees you may incur.   

 

Comparable Pricing

Please note that any comparable pricing shown on our site such as the “Price Match Guarantee” does not display ‘live’ prices from the websites compared.  While we endeavour to keep the pricing up-to-date with periodic checks of the other websites throughout each day, the pricing on the comparable sites and as such the comparable pricing on our site may not match the actual ‘live’ pricing on the comparable sites.  Real time pricing displayed on such other websites would need to be confirmed through those sites directly.

Cancellations and refunds

Your right to cancel

Prior to confirming a reservation or purchase, you will be informed about the cancellation and refund policy applicable to such reservation or purchase and that policy shall apply as if incorporated into these Purchase Terms. 

Depending on the room rate selected, some reservations may be cancelled without charge up to a specified time on the day before the arrival date.  If you cancel your reservation before such time, receive confirmation of such cancellation by e-mail, and have paid for the room in advance by credit or debit card or PayPal, a full refund will be processed to the same credit or debit card, or PayPal account.  However, if you cancel the reservation after such time, then you will be charged a cancellation charge equivalent to one night's accommodation per room booked and for any meals and other extras booked for the first day of your stay.  Please retain any cancellation confirmations as proof of the cancellation.

If you decide to shorten your stay at a property, you must inform us or the hotel by 12 noon local hotel time on the day you wish to check out.  Otherwise, you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and for any meals and other extras booked for the following day.

Other reservations, particularly where discounted room rates have been provided, cannot be cancelled or amended, in which event you will not be entitled to receive a refund of the room charges and any meals or other extras booked as part of such reservations.  You may wish to take out travel insurance to cover any potential losses associated with cancellation or modification of such reservations. 

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our right to cancel

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes e-mail) if you do not pay us when you are required to do so or you breach the contract between us in any other material way.  If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.

We may also cancel your reservation if an event outside of our control (including industrial action, acts of terrorism, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you.  In such event we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you, or if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.  Such limitation of liability does not affect your statutory rights.

Arrival and departure

It is your sole responsibility to obtain a valid visa (where required) and comply with any applicable immigration laws for your entry and stay at your destination.  Please ensure you have a valid passport for the duration of your trip.  Guests may be asked to complete a registration form and provide proof of identity and nationality upon check-in.  Unless otherwise agreed by the hotel, the customer who made the reservation through our site or App must be present to check-in. 

Check-in and check-out times will be notified to you as part of your reservation.  Failure to leave your room by the stated check-out time may result in a late check-out charge. 

Damage

If you or any member or invitee of your group causes damage to the hotel, injures other guests or their property, or otherwise breaches any of these Purchase Terms, we reserve the right to:

  • cancel your reservation with immediate effect and (if appropriate) eject you from the hotel;
  • retain all sums paid by you and/or charge you the full amount of your reservation; and/or
  • refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

We will not be liable for any refund or compensation in such circumstances.

If you are a non-business customer you have certain rights under consumer protection legislation and nothing in these Purchase Terms is intended to affect those rights.

 

Our liability

In addition to the provisions of the “LIMITATION OF OUR LIABILITY” section of the Terms of Use, where we (which for the purposes of this clause includes any one of our affiliates, such as M&C Hotel Interests, Inc. or Millennium & Copthorne International Limited) are liable to you as a result of our breach of these Purchase Terms for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.  

Except as prohibited by applicable law or as set out in the “LIMITATION OF OUR LIABILITY” section, our maximum liability to you, whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation and purchase, if applicable, unless the Hotel Proprietors Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

 

Contact us

Reservation enquiries

If you have any questions about your room reservation, believe there is a mistake with your reservation or would like to change a reservation, to the extent permitted, then please contact us by:

  • completing this online form; or
  • calling one of our reservations numbers, which can be found here.

 

Billing enquiries

If you have any questions about a charge or refund or believe there is a mistake with charge or refund, then please contact us by completing this online form.

 

Disputes procedure

Where you feel that we have not responded adequately to your enquiry, or otherwise wish to raise a dispute with us, you can contact us at disputes@millenniumhotels.com.  We will endeavour to resolve the matter promptly.

Alternatively, if your dispute relates to a good or service you have purchased from our site or App and you live in the EU, you can submit a dispute through the EU Online Dispute Resolution Platform located at http://ec.europa.eu/odr.  

 

MILLENNIUM FOR BUSINESS TERMS OF USE

Millennium for Business is a digital booking platform designed to enable individuals traveling for business and/or employees who make bookings on behalf of their employer to (i) quickly and easily make bookings at Participating Properties within the MHR Group (each term as further defined below); and (ii) provide them with greater flexibility with business bookings and recognise frequent business bookings through rewards and benefits (the Programme).  Please read and understand these Millennium for Business Terms and Conditions (“Terms and Conditions”). The use of the Membership constitutes the acceptance of the Terms and Conditions.

If you require clarification or further information, please send an e-mail to m4b@millenniumhotels.com.

 

1. DEFINITIONS AND INTERPRETATIONS

Where used in these Terms and Conditions, the words and expressions specified below shall have the following meanings:

"Active Member"  means any Member who has made a Booking using their Membership.

“Booking” means any reservation for hotel and/or associated services at a Participating Property made by a Member using the Millennium for Business Website.

"MHR" means M & C Reservations Services Limited trading as Millennium Hotels and Resorts (Company Registration No. 06754684), a company incorporated in England and Wales and having its registered office at Victoria House, Victoria Road, Horley, Surrey, RH6 7AF, England.

"MHR Group" means MHR and its related parents, subsidiaries, affiliates and associated entities (including those entities that manage the Participating Hotels), but excluding any shareholders of Millennium & Copthorne Hotels plc.

“Millennium for Business Website” means the Millennium for Business booking platform located at https://business.millenniumhotels.com/ through which Members can make Bookings.

"My Millennium Points"  means rewards points for the My Millennium Programme earned by a Member pursuant to that Programme’s terms and conditions.

“My Millennium Programme” means the My Millennium rewards programme which recognises and rewards frequent hotel guests as further described at https://www.millenniumhotels.com/en/programmes/my-millennium/introduction/.

"Member" means a person whose application for Membership in the Programme has been accepted by MHR and who is subject to the Terms and Conditions, including the Membership terms set out in Section 3 below, and "Members" means each or all of the Members of the Programme (as applicable).

"Membership" means membership of the Programme.

"Participating Hotels" means the MHR Group’s hotels participating in the Programme from time to time, the details of which are given on the Millennium for Business Website.

 

2. GENERAL

2.1.Programme Sponsor

The Programme is sponsored by M & C Reservations Services Limited, a company incorporated in England and Wales and having its registered office at Victoria House, Victoria Road, Horley, Surrey, RH6 7AF, England. MHR may from time to time arrange for other administration arrangements (including without limitation with third parties) without notice in its sole discretion.

  2.2.Programme Assignment

 

The rights and obligations of MHR under the Programme may be assigned or transferred by MHR at any time, and performance of all obligations of the Programme sponsor shall thereafter be the responsibility of the assignee or transferee.  MHR shall, to the extent permitted by law, have no liability for the obligations of the transferee from and after the date of the transfer.  MHR may, without notice or consent, subcontract or delegate the operation of all or a portion of the Programme to any member of the MHR Group or a third party. 

 

2.3.Programme Changes, Availability and/or Termination

MHR reserves the right to change, limit, modify or cancel the Programme, these Terms and Conditions, the Participating Hotels, and/or conditions of participation, in whole or part from time to time. No Member shall have the right to object to any such change, limitation, modification or cancellation.

2.4.Notice of Changes

Any changes made to the Programme or these Terms and Conditions will be shown on the Millennium for Business Website and will take effect immediately unless otherwise stated. MHR will attempt to notify Active Members of the changes, by email or other means, but shall not be liable for any failure to do so. All published changes will be binding on all Members.

2.5.Employer Restrictions

MHR accepts no responsibility for compliance with any policy of the employer of any person seeking to participate as a Member, even if such policy prohibits or restricts the rights of such would-be Member (or current Member, as the case may be) to participate in the Programme.  It shall be the would-be Member’s responsibility to obtain all necessary prior approvals for participation in the Programme (where necessary).  Members may be asked to confirm that they have obtained prior approval from their employer upon enrolment into the Programme, and by joining the Programme each Member represents and warrants to MHR that such Member has obtained all required approvals from their employer and/or any other parties.  In addition, MHR reserves the right to contact a Member’s employer to verify compliance with this Section 2.5 and the would-be Member or current Member (as applicable) hereby consents to such action by MHR.

2.6.Restricted by Law

This Programme will not be offered in jurisdictions where participation in such a rewards based membership programme is prohibited or restricted by law and/or where the award of points and/or the grant of rewards or benefits are not permitted by law or regulation. If for any reason the Programme is deemed to be offered in any such jurisdiction, a Member’s participation in the Programme, and any My Millennium Points, rewards or benefits, shall be deemed invalid without compensation. Persons domiciled in such jurisdictions should not knowingly apply for Membership or seek to participate in the Programme as they will not be permitted to participate in or claim My Millennium Points or rewards or benefits under the Programme. Existing Members who become or are discovered to be domiciled in or ordinarily resident in such jurisdictions will have their Membership terminated by MHR forthwith upon it becoming aware thereof.

2.7.Programme Violations and Release

Programme violations, fraud or abuse by a Member will be subject to appropriate administrative and/or legal action. MHR reserves all rights to take appropriate action including, without limitation, the right to require the forfeiture of all My Millennium Points, rewards and/or benefits earned, as well as cancellation of the Member's account and the Member's future participation in the Programme.

By participating in the Programme, Member agrees to release, discharge and hold harmless MHR and the MHR Group and their respective agents, directors, officers, and employees from any and all claims or damages arising out of any use or misuse of the Programme by Member.

2.8.Programme Interpretation

Interpretations of the Terms and Conditions shall be at the sole and absolute discretion of MHR. The decision of MHR shall be binding on all matters concerning the Programme. Neither the Programme nor any reward or benefit offered in connection with the Programme shall create, constitute or give rise to any legal or contractual rights in favour of the Member against MHR or any other member of the MHR Group.

2.9.Restrictions

Bookings made using the Millennium for Business Website shall at all times be subject to these Terms and Conditions and the MHR Website Terms of Use located at https://www.millenniumhotels.com/en/quick-links/terms-of-use/. The Programme cannot be used in conjunction with any other promotion or rewards programme except for the My Millennium Programme.

 

3. MEMBERSHIP

  3.1 Conditions

To be eligible for Membership, the would-be Member must be:

a. An individual who is travelling for business purposes or who makes reservations on behalf of their employer.
b. At least 18 years of age or the age of majority in the jurisdiction of their residence (whichever is older).
c. A member of the My Millennium Programme.

Only one (1) account per Member is allowed.

3.2 Exclusions

The following individuals are not allowed to participate to the Programme:

a. Travel agents (whether on or offline).
b. Conference agents (whether on or offline).

3.3 Participating Hotels

Only hotels being operated by an MHR Group company or a third-party franchisee under one of the following brands may participate in the Programme:  Leng’s Collection, Millennium Collection, Copthorne Collection and M Collection.  Brands may be added or deleted, from time to time, at the sole discretion of MHR.

The list of Participating Hotels and the countries in which they are located is shown on the Millennium for Business Website and is subject to change from time to time without prior notice. 

 

3.4.Registration Process

To register, Members must complete and submit the registration form located on the Millennium for Business Website and confirm acceptance of these Terms and Conditions, MHR’s Website Terms of Use and MHR’s Privacy Policy.  Once the registration form has been processed, a Member will be sent an email to the email address registered with the account requesting confirmation of that address.  Once the Member provides the email confirmation, registration of the Membership shall be complete and the Member shall be able to access the booking platform on the Millennium for Business Website.

There are no membership fees for the Programme.

Through the booking platform, a Member will be able to:

  • view, make and amend Bookings at Participating Hotels;
  • update their Member details;
  • view invoices and transaction records for past Bookings; and
  • track travel expenses relating to Bookings made.

In addition, subject to additional verification requirements (as advised by Millennium from time to time), approved Members can be granted “Admin” access to their employer’s profile on the Millennium for Business Website, enabling them to create a “team” of Members who can make Bookings on behalf of the employer.  The Admin Member shall have authority to view any Bookings made on the behalf of the employer, and can add and/or delete Members from their team from time to time.  

Millennium reserves the right to add, amend or delete features and/or capabilities on the Millennium for Business Website from time to time in its sole discretion and without prior notice.

Members are responsible for restricting access to and maintaining the confidentiality of their Membership account and Members agree to accept responsibility for the activities of anyone using their account.

Use of the Millennium for Business Website for making Bookings at Participating Hotels shall also imply the acceptance of the latest version of these Terms and Conditions at the time of such usage.

 

3.5.Rejection of Membership by MHR

MHR reserves the right at its absolute and sole discretion to accept or refuse any application for Membership without obligation to give a reason.

 

3.6.Cancellation of Membership by MHR

MHR may, at its sole discretion, cancel the Membership of any Member, revoke any and all unredeemed My Millennium Points collected by such Member and/or require the Member to forfeit any accrued rewards and/or benefits for reasons that include, but are not limited to:

  • Violation of any of the Terms and Conditions by the Member.
  • Misrepresentation of any information or any misuse of this Programme by the Member and/or their employer.
  • Violation of any national, state or local law or regulation or other applicable law in connection with the use of Membership benefits by the Member.
  • Failure by the Member and/or the Member’s employer to pay for hotel charges or any other payments due to a Participating Hotel.
  • Fraud or abuse by a Member involving any aspect of this Programme.
  • The Member holding more than one active account.
  • Any action or conduct by the Member which in the opinion of MHR is or is likely to be detrimental to the Programme.

Cancellation of a Member's participation in the Programme shall take effect immediately upon service of the notice of cancellation by MHR on the Member concerned by email.  All My Millennium Points, rewards and/or benefits earned by that Member as at the date of the notice of cancellation of Membership will be forfeited.

3.7.Cancellation of Membership by Member

Members may cancel their Membership at any time by written notice (including email) to the Millennium for Business Customer Service at m4b@millenniumhotels.com.

3.8.Lapsed Accounts

MHR reserves the right to cancel any Member account without notice if such account has been inactive for a continuous period of twenty-four (24) months or more.

  

3.9.Change of Member Employer                                                                               

A Member must promptly notify the Millennium for Business Customer Service at m4b@millenniumhotels.com of any change in employment resulting in the Member no longer being authorised to make Bookings on behalf of that employer. 

In such circumstances, Millennium may, at the Member’s request:

  • update the Member’s profile with the details of the Member’s new employer (subject to any verification requirements as Millennium may reasonably require) thereby enabling the Member to make Bookings on behalf of their new employer; or
  • cancel the Member’s Membership from the applicable date.

 

4. BOOKINGS, REWARDS AND BENEFITS

4.1.Bookings

In order to take advantage of the Millennium for Business Programme rewards and benefits described in this Section 4, Bookings must be made using the Millennium for Business Website. 

Rates provided through the Millennium for Business Website shall not be available in any other booking channel including (without limitation) reservations made via the telephone or the My Millennium App.

 

4.2.Corporate Best Rate Promise

Where permitted by applicable law, room rates received by Members through the Millennium for Business Website shall be equal to or lower than the lowest available rates with the same flexible terms offered on MHR’s brand website at www.millenniumhotels.com.

4.3.Flexibility

Members will enjoy enhanced flexibility to customise, change and/or modify their Bookings including:

a. No prepayment shall be required.Bookings will simply need to be guaranteed with a valid credit card.
b. 
Bookings made be amended up to 12 hours before check-in subject to a fee of 10% of the total Booking value.
c. Bookings made cancelled up to 12 hours before check-in subject to a fee of 25% of total Booking value.
d. Multiple payment methods are available as agreed between the Member’s employer and MHR.

4.4.Rewards and Benefits

Bookings made using the Millennium for Business Website shall receive the following benefits:

a. Free access to a Club or Executive Lounge (where available and upon invitation).
b. Free high speed multi-device Wi-Fi.
c. Early check-in up to 2 hours before the Participating Hotel’s check-in time (subject to availability).
d. Late check-out up to 2 hours later than the Participating Hotel’s check-out time (subject to availability).
e. 15% off all in-house dining during a guest’s stay.
f. 15% off all Meeting and Conference room bookings.
g. Free room upgrade for every third Booking made by the Member and completed (subject to availability).

In addition, each Member shall receive the following benefits:

h. One free room upgrade when the Member first registers for the Programme (subject to availability).
i. My Millennium points can be earned for each qualifying Booking (in accordance with the My Milllennium Programme terms and conditions).
j. Free entry into prize draws to win Chelsea Football Club tickets.

Please note that:

  • Free room upgrades should be applied automatically to the applicable Booking.
  • For the purposes of the free room upgrade under Section 4.4(g), a booking involving multiple reservations across the same dates shall be considered a single booking.
  • Some benefits (such as the early check-in or late check-out) should be requested during the reservation process and/or upon arrival at the Participating Hotel.

 

5. LIABILITY

5.1.Limitation of Liability

MHR GROUP, ITS FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PROGRAMME AND ANY REWARDS OR BENEFITS GIVEN OR ISSUED THEREUNDER, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH REWARDS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH REWARDS OR BENEFITS. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.

5.2.Tax Liability

Any and all tax liability (including and without limitation, disclosure connected with the receipt and/or use of My Millennium Points and/or rewards or benefits associated with the Programme) shall at all times be the sole responsibility of the Member.

 

6. MISCELLANEOUS

6.1.Data Protection

Personal data provided to MHR by the Member during the registration process, in connection with the Programme membership, and the booking of any room under the Programme will be handled by MHR as data controller and may be transferred to and utilized by other MHR Group members and third parties engaged by the MHR Group (both within and outside of Singapore) in accordance with relevant data protection laws (including, without limitation, the UK Data Protection Act 2018, the EU General Data Protection Regulation and the Singapore Personal Data Protection Act 2012, as applicable) and the MHR Privacy and Cookie Policy for the purposes of operating the Programme; managing Memberships; communicating with members regarding their  Memberships (e.g., monthly statements); internal auditing and reporting purposes; marketing and promotional communications to Members who have elected to receive them; and such other purposes permitted by these Terms and Conditions, the MHR Privacy and Cookie Policy, and/or applicable law. A copy of the MHR Privacy and Cookie Policy is located at http://www.millenniumhotels.com/en/utilities/privacy-and-cookie-policy, as it may be updated from time to time, and the policy forms part of these Terms and Conditions.

6.2.Anti-Bribery

Each Member shall:

a. comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;
b. not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
c. comply with MHR Group’s Ethics, Anti-bribery and Anti-corruption Policies available at https://investors.millenniumhotels.com/corporate-governance/policies, in each case as the MHR Group may update them from time to time; and have and shall maintain in place throughout the term of these Terms and Conditions its own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the obligations in this clause, and will enforce them where appropriate.

6.3.Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales.  The Courts of England and Wales shall have exclusive jurisdiction for any disputes or claims arising out of or in relation to these Terms and Conditions.

6.4.Effective Date

These Terms and Conditions were last updated effective as of 19th March 2019 and may be amended from time to time.

 

SOCIAL MEDIA TERMS

When you post and/or tag any social media content (including, without limitation, photos, text, graphics, audio, video, location information, comments or any other materials) in relation to one of our Millennium Hotels and Resorts properties on social media sites (such as Instagram or Facebook) ("Social Content"), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print material. 

By accepting our request, you give us and our affiliated companies (including our direct and indirect parents and subsidiaries), and its or their respective agents, licenses, sub-licenses, contractors and assigns (collectively, "Authorised Entities") a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sub-licensable right to use the Social Content in any form and lawful manner for any commercial purposes including (without limitation) online and offline marketing activities. 

By consenting to our request to use your Social Content, you agree to us publishing your name or username associated with that content, and using all or any of your Social Content.

You agree, represent and warrant that:
• You own, or have obtained from third parties, all appropriate rights in your Social Content.
• The Authorised Entities' use of your Social Content will not violate the intellectual, proprietary or other rights of any third party, or any applicable law.
• The Social Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, hateful, offensive or other unlawful.

You release the Authorised Entities from any liability relating to its use of your Social Content in accordance with these Social Media Terms.

If you have any questions regarding these Social Media Terms, please contact: socialmedia.eu@millenniumhotels.co.uk

 

MILLENNIUM MOBILE APPLICATION TERMS OF USE

Terms of Use
The M Social mobile application and the My Millennium mobile application (each an “App”) are owned by M & C Reservations Services Limited ("we" or “us”).  We are a limited company registered in England and Wales under company number 06754684 and are a subsidiary of Millennium & Copthorne Hotels plc.  We have our registered office at Victoria House, Victoria Road, Horley, Surrey, RH6 7AF, England and our main trading address is Corporate Headquarters, Scarsdale Place, Kensington, London, W8 5SR, England.

By installing and using the App, we grant you a limited license to use the App for permitted purposes and you agree to be legally bound by, and act in accordance with, these Millennium Mobile Application Terms of Use (“App Terms of Use”).  You must be at least 18 years old (or the minimum age to enter into a contract as required by applicable law (if older than 18)), in order accept these terms and use the App.  The App is provided for your personal use.  You must not seek to transfer the App to another other person; use any automated system to software to extract data from it for commercial purposes; or otherwise use it for a commercial purpose. 

Our App is made available free of charge, however your mobile service provider may apply additional charges.

We do not guarantee that the App, or any content on it, will always be available or be uninterrupted.  We may suspend, withdraw, discontinue or change all or any part of the App without notice.  We will not be liable to you if for any reason the App is unavailable at any time or for any period.

 

Device operating system requirements
This App is currently available on Android and iOS and will only work with compatible devices and the specified operating systems.    From time to time, we may automatically update, or ask that you update, the App in order to improve its performance or functionality.  If you choose not to install such updates, you may not be able to continue to use the App.   

 

Accounts and passwords
You are responsible for keeping your App registration details confidential and access to the device on which the App is installed secure. 

We have the right to disable any user name, identification code or password, whether chosen by you or allocated by us, at any time and without liability, if in our reasonable opinion you have failed to comply with any of the provisions of these App Terms of Use or applicable law.

 

Purchases made through the App
Accommodation at selected hotels within the Millennium Hotels and Resorts group is available for booking and purchase through this App.  Our Reservation and Terms of Purchase located here shall apply to any such purchases and are incorporated herein. 

 

Licence Restrictions

You agree that you will not:

  • rent, lease, license, sub-licenses, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without our prior written consent;
  • translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices and as permitted in these App Terms of Use; and
  • disassemble, de-compile, reverse engineer or otherwise attempt to gain access to the source code of the App.

 

Acceptable Use Restrictions

You must not:

  • use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, or any operating system;
  • infringe our intellectual property rights or those of any third party in relation to your use of the App;
  • transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
  • use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • collect or harvest any information or data from our systems or attempt to decipher any transmissions to or from the servers running any service.

We may end your use rights of the App at any time if you breach these App Terms of Use and in such event, the rights and licenses granted to you in these terms will end, and you must cease using our App and delete it from your device.

 

Prohibited Conduct

  • You agree not to use the App or transmit any information or communications to or through the App in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive.  All information or communications transmitted to or through the App must not: contain any defamatory, libellous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.

  • We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error.

  • Intellectual Property
    All intellectual property rights in the App and associated services belong to us and our affiliates.  You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or materials on our App in any way without our prior written permission. 

    Nothing contained on our App should be construed as granting to you or anyone else, by implication or otherwise, any license or right to use any of our trademarks without our express written permission or the permission of such other party that may own the relevant trademark.  In addition, you may not utilize framing techniques to frame any trademarks, content or other proprietary information (including images and text) and you may not use any meta tags or other "hidden text" utilizing our trademarks or other proprietary information.


    Data Collection and Privacy

  • By using the App, you agree and hereby consent to our and our affiliates’:

  • Collection, processing and storage of any personal data you provide us when using the App in order to complete the transaction and/or fulfil the applicable reservationAny such personal data shall be handled in accordance with our Privacy & Cookie Policy.
  • Collection and use of locational data sent from your device in order to improve App functionality.  We note that you can disable this locational functionality at any time through the App and/or your device. 
  • Collection and sharing anonymised data relating to your use of our App with our third party statistical service providers in order to improve App functionality.
  • Collection and use of technical information about your device and related software, hardware and peripherals to improve App functionality and to provide any accommodation services to you.

 

Please be aware that data transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

 

Limitation of liability

Nothing in these App Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we and our affiliated companies exclude all conditions, warranties, representations, guarantees or other terms which may apply to our App or any content on it, whether express or implied.

We and our affiliated companies will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: your use of, or inability to use, our App; the failure of our App; the interception of data transmitted to or from our App; or your use of or reliance on any content displayed on our App.  

 

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer, please note that we only provide our App for private use.  You agree not to use our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any accommodation or other services to you.

 

Applicable law

If you are a business, these App Terms of Use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, please note that these App Terms of Use, their subject matter and formation (and any non-contractual disputes or claims), are governed by English law.  We both agree that the courts of England and Wales will have non-exclusive jurisdiction.

 

Miscellaneous provisions

You agree to indemnify us, our parents, subsidiaries and affiliates and our and their respective directors, officers, employees, agents and contractors against, hold them harmless from, and promptly reimburse them for, any and all payments of money (including, without limitation, fines, damages, legal fees, expenses and the like) by reason of any claim, demand, tax, penalty or judicial or administrative investigation or proceeding arising from or in relation to your breach of the App Terms of Use or your violation of any law or the rights of a third party.

If we fail to act with respect to a breach by you or others, such failure does not waive our right to act with respect to subsequent or similar breaches.

These App Terms of Use shall be deemed severable.  In the event that any provision is determined to be unenforceable or invalid in a particular jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

We reserve the right to make changes to the App or charge for its services, at any time and for any reason.  We will make any such changes to the App clear to you.

To contact us, please email dataprivacy@millenniumhotels.com.

 

INTELLECTUAL PROPERTY RIGHTS

We (by ourselves or through our affiliates) are the owner, licensee or permitted user of the intellectual property rights in our site and of the content and material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.  

You must not use any part of our site for commercial purposes without obtaining a licence to do so from us or, as the case may be, our licensors.  

You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or materials on our site in any way without our prior written permission.  However, unless otherwise stated on our site, you may print and/or download an extract of any page(s) from our site for your personal use provided you: do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and ensure that our status (and that of any identified licensors or contributors) as the owners of content on our site is acknowledged.  If you breach this provision, your right to use our site will cease immediately and you must, at our option, return or destroy any printed copies or downloaded extracts of our site.

The trademarks, trade names, logos, service marks and trade dress displayed on our site (collectively, the "Trademarks") are registered and/or common law Trademarks of us, our affiliates and various third parties as the case may be.  The following are some of the Trademarks that are owned by us or our affiliates:

• Millennium
• Grand Millennium
• Copthorne
• Grand Copthorne
• Kingsgate
• Studio M
• M Hotel

Nothing contained on our site should be construed as granting to you or anyone else, by implication or otherwise, any license or right to use any of the Trademarks without our express written permission or the permission of such other party that may own the relevant Trademarks.  In addition, you may not utilize framing techniques to frame any Trademarks, content or other proprietary information (including images and text) and you may not use any meta tags or other "hidden text" utilizing our Trademarks or other proprietary information.

CHANGES TO SITE; NO RELIANCE ON INFORMATION

The content on our site is provided for general information only.  It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We may update our site or change the content on our site from time to time in our discretion.  Although we make reasonable efforts to keep the information on our site current, we are under no obligation to do so.  Accordingly, some of the content on our site may be out of date at any given time, and we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.  We also do not guarantee that our site, or any content on it, will be free from errors or omissions.

LIMITATION OF OUR LIABILITY

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we and our affiliated companies exclude all conditions, warranties, representations, guarantees or other terms which may apply to our site or any content on it, whether express or implied.
 
We and our affiliated companies will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: your use of, or inability to use, our site; the failure of our site; the interception of data transmitted to or from our site; or your use of or reliance on any content displayed on our site.   

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. 

If you are a consumer user, please note that we only provide our site for private use.  You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We and and our affiliated companieswill not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or downloading of any content from it or any website linked to it.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any accommodation or other services to you.

COMMENTS AND SUGGESTIONS; UPLOADING CONTENT TO OR POSTING INFORMATION ON OUR SITE


Whenever you provide any comments or suggestions to us with regard to our site or our products or services we shall own all rights related to your comments or suggestions (including, without limitation, intellectual property rights and moral rights) and be entitled to use or implement your comments or suggestions without restriction for any purpose whatsoever, commercial or otherwise, without compensation or attribution to you.
  
Any content you upload to our site or information you post on our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content or information for any purpose.  We also have the right to disclose your identity to any third party who is claiming that any content uploaded or information posted by you constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content uploaded or information posted by you or any other user of our site.  To the extent applicable, the views expressed by other users on our site do not represent our views or values.

We have the right to monitor, censor, edit, remove or prohibit the uploading of any content or posting of information if, in our opinion, such content or information does not comply with these Terms of Use or is otherwise inappropriate.  

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology systems and software in order to access our site.  You should use your own virus protection software.

You must not misuse our site by introducing viruses, trojans, worms, logic bombs or other material which is malicious, technologically harmful or otherwise interferes with or disrupts the proper functioning of our site.  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.  By breaching this provision, you may be committing a criminal offence under applicable law.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use our site will cease immediately.

LINKING TO OUR SITE


You agree not to create a hypertext link from any web site, whether such site is controlled by you or otherwise, to our site without our express written permission.  

THIRD PARTY LINKS AND MATERIALS ON OUR SITE 

Where our site contains links to other sites and materials provided by third parties, these links and materials are provided for your information only.  

We have no control over the contents of those sites or materials and we do not assume any responsibility for, or make any representation, warranty or guarantee regarding, such sites or materials or any products or services offered or purchased through, or information provided on, such third-party sites or materials.  We will not be liable for any loss or damage that may arise from your use of them.

APPLICABLE LAW

If you are a consumer, please note that these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims), are governed by English law.  You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. 

If you are a business, these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

MISCELLANEOUS PROVISIONS

You agree to indemnify us, our parents, subsidiaries and affiliates and our and their respective directors, officers, employees, agents and contractors against, hold them harmless from, and promptly reimburse them for, any and all payments of money (including, without limitation, fines, damages, legal fees, exp

 

enses and the like) by reason of any claim, demand, tax, penalty or judicial or administrative investigation or proceeding arising from or in relation to your breach of the Terms of Use or your violation of any law or the rights of a third party. 

If we fail to act with respect to a breach by you or others, such failure does not waive our right to act with respect to subsequent or similar breaches. 

These Terms of Use shall be deemed severable.  In the event that any provision is determined to be unenforceable or invalid in a particular jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Use, together with any documents referred to herein, constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements.

CONTACT US

To contact us, please email dataprivacy@millenniumhotels.com.

These Website Terms of Use became effective as at 19 March 2019.


Thank you for visiting our site.