"Customer Service Means Everything"
briancobb9469 - Birmingham, AL, Jun/04/2017
Room was nice, clean and beds were very comfortable. Staff was very polite and nice.I do have to give a little extra thanks to the Food and Beverage staff. We were in town for a concert and decided to eat at the hotel . . . Looking forward to my next trip to Nashville and will be staying at my new favorite hotel.
Stay at Millennium Maxwell House Nashville, where music reigns supreme. We’re ideally located near the , Bridgestone Arena, Germantown, Nissan Stadium, Music City Center and Nashville Airport. Our 287 spacious guest rooms feature unique, music-themed décor. Soak in views of the city or rolling Tennessee hills in the distance. Dine at Maxwell's Lounge, where fresh meals and innovative drinks are served up all day, just like our Southern hospitality. Our 26,000 Sq Ft (2,415 Sqm) of flexible meeting space includes the Crown Ballroom with spectacular panoramic views. Millennium Maxwell House hits all the right notes in Nashville.
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Distance to Airport: Nashville International Airport (BNA): 10.3 Miles
Check in Time: 4:00 PM
Check out Time: 11:00 AM
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Meetings and Events Facilities
We loved this place, it was nice and clean... there was a bar/restaurant available as well as great delivery close by. We LOVED the pool and the pool area is really nice/well kept with plenty of clean towels and chairs and umbrellas. The room was clean and had a nice comfortable bed...
Mandi A.Chattanooga, TN, May 2017
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The front desk and reservation teams are truly exceptional. They go above and beyond the call of duty to satisfy the guest needs and request. During my stay, Shaniya made sure our reservation was ready and that we had a nice room since it was our honey moon. We had several questions that were never ending but Shaniya continisly smiled and kept her positive energy while helping myself as well as other guest. I️ don’t think she works the desk but she is amazing. As well as Michelle I️ believe is the front office manager, we had a small issue in the room however she got the maintenance team to our room immediately and all was resolved! The hotel is somewhat outdated but I️ think I️t goes with the Nashville them. It’s awesome customer service makes you truly feel welcomed and at home as soon as you walk in. Minus the shuttle drivers and their rude attitudes. Ultimately, this place is a perfect place to stay for a night out in the city, or just to lounge around for a special night.
An excellent hotel and front desk staff and those in the restaurant was nothing less than outstanding. The only issue that I experienced was a drainage problem in the sink in my room. The maid had to notice the problem as she cleaned it; however for two days nothing was done to correct the problem.
For a visit to Nashville this hotel is recommended. There is a free shuttle to downtown and a free airport shuttle (daily until 10.30 pm).There is a good breakfast with good coffee and fresh fruit.The rooms are a good size and the beds very comfortable.