Nicole, in the bar area, was extremely helpful when I was having difficulty with WiFi. We were not getting a connection, neither cell service nor WiFi. We were waiting on a call from family. Prior to this interaction, we were considering staying in another hotel for our next visit. She changed our mind! Also, unfortunately I do not recall her name, but the young lady who checked us in at 2:30pm, was born in Germany, was just as nice as could be. We just checked out, and in addition to above, we had interactions with two more great individuals. Austin, at the front desk, was so kind both mornings and got us hot water for the tea we brought with us. James, shuttle driver, was outside when I was cleaning out my car from travels and helped me with items to discard. While these individuals were great, housekeeping was fair and none of ice makers worked. One microwave on first floor that was nasty inside.