I made a booking for my brother's anniversary for Saturday 25th July 2020. Nothing was too much trouble. I check in for him and the staff ensured he had a great room and the staff even gave him and anniversary card. Superb team and would definitely book again. Thank you to all at the Copthorne Hotel.

Stayed in this hotel after having a disaster of a night in the mercure hotel with a family of 4 and a toddler and 6 month old baby Well what a difference. Soon as you step foot into the copthorne it was spotless. The gentleman on reception in the morning was lovely and helpful (sorry I didn't get his name) and staff were smartly dressed. Arrived to our room couldn't ask for anything better, smelt fresh and clean no dust anywhere. 2 of the rooms were located on the second floor and opposite each other which to us was fantastic. All of us included the kids had a lovely sleep. Beds were nice and soft. The lady on the reception named Donna later on that evening and on to the next day was lovely and friendly made us feel very welcome. The hotel is right next too the cannel on the waterfront which is a lovely walk around. There is also a weatherspoons and some other restaurants but those were getting refurbish. On the day of departure and returning home we realised we lost a wallet. After hunting high and low re-tracking our steps Donna went out of her way to gave us a phone call to say we left the wallet behind. Thank you Donna! Will 100% be returning to this hotel again in the near future.

The staff at Copthorne Hotels in Merry Hill did a really fantastic job of looking after the key workers carrying out essential works in my view. They had a system and protocols in place to ensure safety first, whilst still ensuring we can have a place to stay whilst away from home. We are experiencing very challenging times and the team did a great job making me feel welcome and safe during my night in Dudley.