Booked a last minute package here which included bed, breakfast and 3 course evening meal at a fantastic price to celebrate my birthday and stayed Good Friday for 1 night. We live pretty local and have been here before for work do's etc but had never stayed over. What really struck me was the customer service at this hotel, it was fantastic. Even the cleaners said hello and were cheerful when passing. The lovely lady on reception was nice and gave me a free drinks voucher for my birthday. When there was a query with our meal package Max came over, was very apologetic and sorted out the query no problem - excellent customer service as was by our waitress Ginelle. It also helped that the weather was good so lots of sitting outside on the waterfront having a nice cool drink. There was an event going on in the Earls Suite but this did not impact on our stay and no noise. The views from our room were great ,even though we had only booked a standard room and the food in the restaurant was to die for!! Oh and for an extra fiver had breakfast in the room which was great!! Had such a lovely time and we definitely will be back. Thanks to all at the Copthorne for a great stay.

My sisters and I checked in on Monday 15th April with our children. This was our first visit to the hotel. The location was lovely, the breakfast was great and so was the swimming pool and spa. Our children enjoyed themselves immensely. Unfortunately my daughter had a seizure on the Tuesday and an ambulance was called to the hotel, it was terrifying for us all, however, in all that was going on the staff were excellent and I am so so thankful for their assistance in keeping me calm and assisting my daughter before the ambulance arrived. After we left for the hospital they continued to kindly assist my sisters and my other daughter and two nephews with whatever they needed. So a very BIG THANK YOU to ALL the staff members that were on duty on Tuesday evening. I would also like to thank the gentleman at room 111 who sat with my daughter and also calmly assisted, such amazing people still exist in this world we live in today.

My sisters and I checked in on Monday 15th April with our children. This was our first visit to the hotel. The location was lovely, the breakfast was great and so was the swimming pool and spa. Our children enjoyed themselves immensely. Unfortunately my daughter had a seizure yesterday and an ambulance was called to the hotel, it was terrifying for us all, however in all that was going on the staff were excellent and I am so so thankful for their assistance in keeping me calm and assisting my daughter before the ambulance arrived. After I left in the ambulance they continued to kindly assist my sisters and my other daughter and 2 nephews with whatever they needed. So a very BIG THANK YOU to ALL the staff members that were on duty yesterday evening. I would also like to thank the gentleman at number 11 who sat with my daughter and also calmly assisted, such amazing people still exist in this world we live in today.