I have never written a review during a stay at a hotel due to the risk of tempting fate but I feel so strongly that I have decided to do so. We have had the privilege of staying in 10 or so motels and hotels during our 3week holiday to NZ. I have read reviews in anticipation of several stays and having read the posts on this hotel, I was feeling very nervous about coming to stay here as part of our schedule. We arrived at Pairhia by coach from Auckland (4hrs) we enquired at the i Site about taxis to the Copthorne. The very helpful information officer advised us to head to the building opposite and ring the hotel. My partner rang and spoke to Matt (Duty Manager) who assured him that he would pick us up in 20mins. He did. He was welcoming and friendly. He highlighted that the hotel had been full to capacity on NYE and that we might not have access to our bedroom before 2pm. We said that was completely understandable and not a problem. We “half” checked in and headed to the bar for a drink. 20mins later and Matt came to find us and confirmed the room was ready and our luggage was there. Many of the posts below reference poor food quality. So ... again, we were a bit nervous about the prospect of eating at the buffet but were too tired to go out. The buffet was EXCELLENT... salads a Plenty, lovely hot options and a fish buffet. Desserts delicious. We slept soundly in our comfortable beds in a spacious and very clean room. One more night (regrettably only that) and things could yet go badly wrong but I firmly doubt it Strongly recommended.