Dr52 and I stayed here for a week, looking for a bit of R & R. From the start we were looked after by the staff who were friendly and efficient. In particular Sammy at reception went out of her way to make sure we had the room we wanted, backed up by Janet who had helped us on the phone when we made the booking. Our room overlooked the bay, swimming pool and grounds. We had breakfast included which was the standard continental with hot food options. Plenty to choose from even though we're vegans. The staff in the restaurant were so lovely, especially Madi. There was a man who looked after us at dinner time whose name I didn't get. He was so kind to us, making sure our meals were vegan (and they were delicious!). It was lovely to be greeted every morning and evening. There's a hot pool and a larger cold pool - very nice. The "pool boys" were friendly and fun too, helping us with info about where to go in the surrounding district - their advice was spot on. Thank you both for the laughter and your help. We've been to Paihia a few times. We usually stay on the main road where it's noisy on Friday and Saturday nights, cars parked with the bass thumping to wake us etc. But where the Copthorne is it's a dead-end street and so very quiet. We will definitely stay there again. Our room was spotless. Because of covid we had to specify when we wanted our room cleaned, but fresh towels and toiletries were supplied every day. We only had to ask if we needed anything else. The bed was super-comfy. There's a heat pump in every room. We had a balcony overlooking the sea with a couple of chairs and a little table. Inside there was a table and a couple more chairs, and of course a TV. We were able to hook up our Google dongle and watch Netflix from the iPad. There was also a safe for valuables. It doesn't state this on the website, but there are laundry facilities for guests - huge washers and driers and a tub. You have to buy tokens at the desk (a couple of dollars). There was a microwave in the laundry (not in our room) in case you need one. I can't recommend this place highly enough. It's a hidden gem.