Terms and Conditions
My Millennium (the “Programme”, as further defined below) recognises and rewards its frequent hotel guests worldwide. Please read and understand the Terms and Conditions. The use of the Membership constitutes the acceptance of the Terms and Conditions.
1 DEFINITIONS AND INTERPRETATIONS
Where used in these Terms and Conditions, the words and expressions specified below shall have the meanings set out opposite them:
"Active Member" is defined as any Member having Points activity (accrual or redemption) within the preceding three (3) year period.
"Benefits" is defined in Section 7 below.
"MHR" shall mean Millennium & Copthorne International Limited trading as Millennium Hotels and Resorts (Company Registration No. / UEN: 199600354R), a company incorporated in Singapore and having its registered office at 9 Raffles Place, #12-01, Republic Plaza, Singapore 048619.
"MHR Group" shall mean MHR and its related parents, subsidiaries, affiliates and associated entities (including those entities that manage the Participating Hotels), but excluding any shareholders of Millennium & Copthorne Hotels plc.
"MHR Rewards Catalogue" shall mean the list of items or services from MHR Group including Participating Hotels that Members can use to redeem with their My Points during an eligible period as may be available from to time to time on My Millennium Website, and which shall be subject to availability and such other terms and conditions as may be stated online at the website and/or confirmation email.
"My Millennium App" is the My Millennium app relating to the Programme as may be available and as the same may be amended or modified, from time to time by MHR. By using the app, Members accept to be subject to its user terms including the user guidelines, if any.
"My Millennium Website" is the website at www.millenniumhotels.com/en/my-millennium on which the Programme Terms and Conditions and Participating Hotels as well as other relevant information relating to the Programme will be displayed at www.millenniumhotels.com/en/my-millennium/terms-and-conditions, as the same may be amended, from time to time by MHR. By using the website, Members accept to be subject to its user terms including the user guidelines, if any.
"My Points" or “Points” are derived from the eligible Qualifying Room Spend and as further described in Section 4 below.
"My Rewards" or “Rewards” is defined in Section 6 below and shall include, without limitation, the list of items and services in the MHR Rewards Catalogue and Third Party Rewards Catalogue and such other merchandise and services as may be offered from time to time as rewards to Members for My Points redemptions.
“M4B Membership” means a Member whose Membership is for the purpose of the M4B programme, the programme of which is governed under the M4B terms and conditions.
"Member" means a person whose application for Membership has been accepted by MHR and who is subject to the Terms and Conditions (as defined below), including the Membership terms set out in Section 3 below, and "Members" means each or all of the Members of the Programme (as applicable).
"Membership" means membership of the Programme.
"Membership ID" means the 16-digit Member identification number or such other Member identification as MHR may provide.
"Participating Hotels" shall mean the MHR Group’s hotels participating in the Programme from time to time, the details of which are given on the My Millennium Website.
"Privileges" is defined in Section 7 below.
"Programme" means the My Millennium loyalty programme established by MHR for the benefit of frequent guests of Participating Hotels.
"Qualifying Nights" is defined in Section 5 below.
"Qualifying Room Spend" means expenditures paid in full by Members for room accommodation at eligible room rates but only for overnight Qualifying Nights at a Participating Hotel, service charges, goods and services taxes (howsoever described) and other taxes and levies included on the Participating Hotel's invoice for the Qualifying Nights shall not be included in any determination of the "Qualifying Room Spend". Expenditure at a Participating Hotel for non-eligible room rates including but not limited to:
- Complimentary rooms;
- Room rates booked via third parties for e.g. travel agents, online travel agents etc.;
- Room rates provided in conjunction with airline and/or travel industry discounts;
- Room rates of airline crew members paid by the airline;
- Room rates for group conventions or corporate meetings; or
- Room rates for selected long-term stays,
shall not qualify as a Qualifying Room Spend.
Qualifying Room Spend also excludes gratuities, concierge and non-hotel expenditures booked and paid for through the Participating Hotels.
"Redemption Partners" are independent merchants selected by MHR to supply the Rewards from time to time and may vary from country to country. The participating Redemption Partners includes the merchants and entities stated in the Third Party Rewards Catalogue and such others that will be listed on My Millennium Website as such list may be amended from time to time
"Terms and Conditions" means these terms and conditions as amended by MHR from time to time.
"Third Party Rewards Catalogue" shall mean the list of items or services from independent merchants selected by MHR that Members can use to redeem with their My Points during an eligible period as may be available from to time to time on My Millennium Website, and which shall be subject to availability and such other terms and conditions as may be stated online at the website and/or confirmation email.
"US Dollar" or "US$" shall mean the currency of the United States of America.
2.1 Programme Sponsor
The Programme is sponsored by Millennium & Copthorne International Limited, a company incorporated in Singapore and having its registered office at 9 Raffles Place, #12-01 Republic Plaza, Singapore 048619; however, MHR may from time to time arrange for other administration arrangement including without limitation with third parties without notice as it sees fit and at its sole discretion.
2.2 Programme Assignment
The rights and obligations of MHR under the Programme may be assigned or transferred by MHR at any time, and performance of all obligations of the Programme sponsor shall thereafter be the responsibility of the assignee or transferee. MHR shall, to the extent permitted by law, have no liability for the obligations of the transferee from and after the date of the transfer. MHR may, without notice or consent, subcontract or delegate the operation of all or a portion of the Programme to any member of the MHR Group or a third party.
2.3 Programme Availability and Termination
Without prejudice to the right of MHR to amend certain terms from time to time as stated in these Terms and Conditions, MHR reserves the right to restrict, suspend, discontinue or cancel any part of or this entire Programme upon thirty (30) days' written notice posted on www.millenniumhotels.com/en/my-millennium/terms-and-conditions. MHR will attempt to notify Active Members affected by any such restriction, suspension, discontinuance or cancellation by sending a notice to the electronic mailing address of such Active Members (the "Termination Notice"), but MHR shall not be liable for any failure to do so. No claims for Points will be accepted after the date of the Termination Notice. Any claims made but not approved by the date of the Termination Notice will be deemed invalid and of no effect. Members may redeem earned Points for Rewards up to ninety (90) days after the date of the Termination Notice. Points not redeemed within the said period will be forfeited.
2.4 Changes in Terms and Conditions
MHR reserves the right to change, limit, modify or cancel the Programme, these Terms and Conditions, the Benefits and Privileges, the Participating Hotels, conditions of participation, Rewards and reward levels in whole or part from time to time. No Member shall have the right to object to any such change, limitation, modification or cancellation, even if the change, limitation, modification or cancellation affects or may affect the value of Points or Rewards already accumulated by that Member.
2.5 Notice of Changes
Any changes made to the Programme or these Terms and Conditions or the Benefits and Privileges will be shown on My Millennium Website and will take effect immediately unless otherwise stated. MHR will attempt to notify Active Members of the changes, by electronic mail or other means, but shall not be liable for any failure to do so. All published changes will be binding on all Members.
2.6 Employer Restrictions
MHR assumes no responsibility for compliance with any policy of the employer of any person desirous of participating as a Member, even if such policy prohibits or restricts the rights of the said would-be Member (or current Member, as the case may be) to participate in the Programme. Persons desirous of enrolling as Members are informed that participation in the Programme may require the prior approval of their employer. It shall be the responsibility of the person seeking Membership to obtain all necessary prior approvals for participation in the Programme. Members may be asked to confirm that they have obtained prior approval from their employer upon enrolment into the Programme, and by joining the Programme; each Member represents and warrants to MHR that such Member has obtained all required approvals from his or her employer and any other parties.
2.7 Restricted by Law
This Programme will not be offered in jurisdictions where participation in such a rewards based membership programme is prohibited or restricted by law and/or where the award of points and/or the grant of rewards or benefits are not permitted by law or regulation; however, if for any reasons the Programme is deemed to be offered in any such jurisdiction, a Member’s participation in the Programme, and any Points, Rewards or Benefits and Privileges accrued, shall be deemed invalid without compensation. Persons domiciled in such jurisdictions should not knowingly apply for Membership or seek to participate in the Programme. Applicants who are known to be domiciled or ordinarily resident in such jurisdictions will not be permitted to participate in or claim Points or Rewards or Benefits and Privileges under the Programme. Existing Members who become or are discovered to be domiciled in or ordinarily resident in such jurisdictions will have their Membership terminated by MHR forthwith upon it becoming aware thereof.
2.8 Programme Violations and Release
Programme violations, fraud or abuse will be subject to appropriate administrative and/or legal action. MHR reserves all rights to take appropriate action including, without limitation, the right to require the forfeiture of all Points, Rewards and/or Benefits and Privileges issued pursuant to Point redemptions and any accrued Points in a Member's account, as well as cancellation of the Member's account and the Member's future participation in the Programme upon discovery of any violation of the Terms and Conditions or fraud or abuse on the part of a Member.
By participating in the Programme, Member agrees to release, discharge and hold harmless MHR and the MHR Group companies and their respective agents, directors, officers, and employees from all claims or damages arising out of any use or misuse of the Programme by Member.
2.9 Programme Interpretation
Interpretations of the Terms and Conditions shall be at the sole and absolute discretion of MHR. The decision of MHR shall be binding on all matters concerning the Programme. Neither the Programme nor any Benefit and Privileges offered in connection with the Programme shall create, constitute or give rise to any legal or contractual rights in favour of the Members against MHR or any other member of the MHR Group.
The booking of any accommodation, meeting venue or other services for which Points are claimed and awarded hereunder, shall at all times be subject to the Participating Hotel's terms and conditions. The Programme cannot be used in conjunction with any other promotion or rewards programme.
New Members will be enrolled in the My Millennium after they have registered online or via My Millennium application form available at Participating Hotels and Membership application is accepted by MHR. To be eligible for Membership, at the minimum, the following conditions must be met:
- The would-be Member must be an individual traveller or corporate guest. Membership will not be offered to any person who makes bookings or reservations for guests and/or for meeting rooms in any Participating Hotel for and on behalf of his or her employer except for M4B Membership;
- The would-be Member must be at least 18 years of age or the age of majority in the jurisdiction of his or her residence, whichever is older;
- Only one (1) account per Member is allowed.
The following individuals are not allowed to participate to the Programme:
- Travel agents and conference agents.
- Corporate bookers and their secretaries, staff or personal assistants but excluding the M4B Membership.
3.3 Participating Hotels
Only hotels being operated by an MHR Group company or a third-party franchisee under one of the following brands may participate in the Programme: Leng’s Collection, Millennium Collection, Copthorne Collection and M Collection. Brands may be added or deleted, from time to time, at the sole discretion of MHR.
The Programme is currently available at Participating Hotels which are located in various countries around the world. The list of Participating Hotels and the countries in which they are located is shown on the Programme's website and is subject to change from time to time by notice posted on www.millenniumhotels.com/en/my-millennium/participating-hotels.
3.4 Registration Process
Members will be registered online or via My Millennium application form available at Participating Hotels. On successful registration, a Member will be sent his or her Membership ID by electronic mail. An applying Member must complete the mandatory registration details for registration and confirm acceptance of these Terms and Conditions.
Use of the Membership ID for making reservations shall also imply the acceptance of the latest version of these Terms and Conditions at the time of such usage.
Members are responsible for restricting access to and maintaining the confidentiality of their Membership account and Membership ID and Members agree to accept responsibility for the activities of anyone using their account.
3.5 Rejection of Membership by MHR
MHR reserves the right at its absolute and sole discretion to accept or refuse any application for Membership without obligation to give a reason.
3.6 Cancellation of Membership by MHR
MHR may at its sole discretion cancel the Membership of any Member, revoke any and all unredeemed My Points collected by such Member and/or require the Member to forfeit any accrued Rewards and/or Benefits and Privileges for reasons that include, but are not limited to:
- Violation of any of the Terms and Conditions by the Member;
- Misrepresentation of any information or any misuse of this Programme by the Member;
- Violation of any national, state or local law or regulation or other applicable law in connection with the use of Membership benefits by the Member;
- Failure by the Member to pay for hotel charges or any other payments due to a Participating Hotel;
- Fraud or abuse by a Member involving any aspect of this Programme;
- The Member holding more than one active account;
- Any action or conduct by the Member which in the opinion of MHR is or is likely to be to the detriment of the Programme.
Cancellation and termination of a Member's participation in the Programme shall take effect immediately upon service of the notice of termination by MHR on the Member concerned, which notice may be served by electronic mail. All My Points, Rewards and/or Benefits and Privileges earned by that Member as at the date of the notice of termination of Membership will be forfeited.
3.7 Termination of Membership by Member
Members may cancel their Membership at any time by written notice to the My Millennium Customer Service at MyMillennium@millenniumhotels.com
A Member will have thirty (30) days from the receipt by MHR of the Member's notice of termination to redeem his or her unexpired My Points. All unredeemed My Points will be invalid and deemed forfeited after this date.
3.8 Lapsed Accounts
Membership accounts shall remain valid until cancellation by the Member or MHR, subject to the Terms and Conditions; however, MHR reserves the right to cancel any Member account without notice if such account has been inactive for a continuous period of twenty-four (24) months or more.
4.1 My Points
Loyalty points awarded by the Programme for Qualifying Room Spend will be termed as “My Points”. Members can check their My Points via My Millennium Website or My Millennium App.
Awarding of My Points My Points are awarded to Members and added to their account in accordance with the following terms.
All My Millennium members are awarded:
- Ten (10) My Points for every US$1.00 of Qualifying Room Spend at Participating Hotels,
- Total accumulated My Points will be doubled for Members who stayed at Participating Hotels for ten (10) nights within a yearly period calculated as of 19 March 2019 (“Double Points”).
- Members who stayed at Participating Hotels during their birthday month as of 1 April 2019 will have their My Points issued for the stay at Participating Hotels that are checked in during their birthday month tripled (“Triple Points”). To be eligible for Triple Points, Members must have their date of birth stated on the My Millennium Member’s profile. Triple Points is only capped at 1 room booking per member.
- Bonus My Points for completing activities in member’s profile such as Bonus Points for 1st sign-up, Downloading of My Millennium Mobile App, Completing Member’s profile, Opting in to marketing communications and making the first booking. Bonus Points awarded for these items is subject to change from time to time as may be stated on My Millennium Website.
My Points are only awarded to the member who is the booker of the room reservation and the main stayer of the room.
A Member must quote his or her Membership ID when making any booking in order to earn My Points in relation to such booking. In addition, Members will need to quote their Membership number at check-in and/or when settling the bill on check-out of the Participating Hotel in order to be awarded My Points. My Points are not awarded for (i) hotel stays for which frequent flyer programme miles are earned and vice versa; (ii) bookings made through online travel agents; (iii) items redeemed using My Points.
Member may earn My Points for all rooms booked, if all eligible charges for all rooms are paid on one invoice. My Points will be earned for all eligible invoice charges incurred on all rooms. The term "eligible invoice charges" means Qualified Room Spend charged to the Member's room invoice issued by the Participating Hotels.
4.2 My Points have no Cash Value and are Non-Transferrable unless permitted
My Points have no fixed or ascertainable cash value. My Points are not redeemable for cash or any other form of credit, cannot be pledged, and have no value until presented for redemption in accordance with the Terms and Conditions. Members have no ownership interest in accrued My Points and accrued My Points are not the property of the Members. The use of the word "earn" in these Terms and Conditions and in the Programme marketing materials in relation to My Points shall mean "collect" and shall not infer that My Points have any value until they are presented for redemption under the Programme.
My Points cannot be purchased, sold, bartered, attached, seized, levied upon, pledged, or transferred under any circumstances, including, without limitation, by operation of law, upon death, or in connection with any domestic relations dispute and/or legal proceeding, unless authorised in writing by MHR or as expressly permitted under the Terms and Conditions. Any unauthorised transfer of Points shall be deemed a violation of the Terms and Conditions.
Members may request to transfer their My Points to other Members by contacting My Millennium Customer Service at MyMillennium@millenniumhotels.com and, as applicable, completing and submitting any prescribed form. Members cannot cancel or revoke any such request and upon approval, the transfer request will then be executed. If the transfer request is not approved, then the Members will be notified. Up to a maximum of six (6) Members may be nominated for a transfer. Any transfer request shall be at the sole and absolute discretion of My Millennium.
4.3 My Points Adjustments
My Points listed in a Member's account are subject to change to reflect actual Qualifying Room Spend, any adjustments and any Programme changes.
Members who believe that their account activity statement is inaccurate must contact the My Millennium Customer Service atMyMillennium@millenniumhotels.com
My Points adjustments will not be made more than sixty (60) days after the last day of the event to which the claimed My Points relate. Members must keep all hotel receipts and invoices as they will be required to verify My Points adjustment requests.
4.4 Validity of My Points
My Points (including without limitation Double Points and Triple Points) are valid for a twelve (12)-month period (on the last day of the relevant expiry month based on Singapore time), save in the event that a Member's account lapses, is cancelled, or the Programme is terminated for any reason whatsoever then such My Points shall be deemed to have lapsed on the date of the lapsing or cancellation of the membership or the termination of the Programme.
Example below illustrating Points earned and expiry period:
# of Points
1st January 2019 (1st set)
5th May 2019 (2nd set)
26th September 2019 (3rd set)
31st December 2019 (Double Points)
31st January 2020 (1st set)
31th May 2020 (2nd set)
30th September 2020 (3rd set)
31st December 2020 (Double Points)
Points Expiry Period
4.5 Retroactive Claims on Joining
Members cannot claim My Points for any spends (including without limitation any stays at Participating Hotels) preceding the date of application for Membership.
4.6 Redeemed My Points
My Points listed as "redeemed" are deducted from a Member's account and can no longer be redeemed or transferred.
4.7 Exchange Rate
The rate of exchange used for the conversion of Qualifying Room Spend incurred in non-US Dollars into US Dollars for the purpose of calculating the number of My Points to which a Member is entitled shall be the rate selected by MHR at its sole discretion.
None of MHR and/or any member of the MHR Group warrants or guarantees the accuracy of any rate used for the conversion of Qualifying Room Spend. The calculation of the number of My Points on the basis of the then current currency exchange rate is final and binding on Members and cannot be challenged.
5 QUALIFYING NIGHTS
Qualifying Nights shall refer to the room nights which are registered in a Member's record and are added to the Member's account provided at least one (1) room night was paid for based on the eligible rates at the Participating Hotel at which the Member stayed.
A Qualifying Night shall be registered only to the paying Member in the event two (2) or more Members have shared the same room.
6.1 Redeeming My Points for My Rewards
Members may redeem their My Points for My Rewards online by login in their member's account. The redemption of My Points under the Programme remains at all times subject to applicable laws and these Terms and Conditions.
Members must have the required number of My Points in their account prior to attempting to redeem My Points for My Rewards. All offers and rewards are subject to availability.
MHR reserves the right to delete, add, modify or substitute My Rewards and the number of My Points required to redeem the My Rewards or award selections in this Programme at any time.
6.2 Redeeming My Points
Members may use their My Points to redeem for a hotel room stay at Participating Hotels or Redemption Partners’ vouchers (physical or electronic) and/or MHR Group vouchers (electronic) (collectively, “My Rewards”). My Rewards made available for such redemption and the number of My Points required for the redemption and the balance cash amount payable (as applicable if there are insufficient My Points and such redemption will then be partly by My Points and partly by cash) for the respective hotel rooms and items will be published and updated online from time to time at the My Millennium Website, which shall be subject to availability and/or such other terms and conditions as may be stated online at the website, confirmation email and/or vouchers (electronic or physical)). If a My Reward redemption is cancelled, the number of My Points used for the reservation will be credited back to the Members as per cancellation policy if permissible, and any cash paid (if any) for it will be refunded to the Members if permissible; however, if the cash payment is made in a currency other than the local currency of the relevant hotel or items under My Rewards, then the cash amount refunded may fluctuate (i.e. the refund may be less or more than the cash amount used to pay for the room or the items under My Rewards redeemed product) depending on the currency exchange as used by MHR Group or in respect of the items under My Rewards at the relevant time. Redemption for hotel stay is not entitled to any My Points.
6.3 LIMITATION OF LIABILITY
MHR GROUP, ITS FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PROGRAMME AND ANY REWARDS, BENEFITS AND PRIVILEGES GIVEN OR ISSUED THEREUNDER, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH REWARDS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH REWARDS, BENEFITS OR PRIVILEGES. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.
IN ADDITON, MHR GROUP, ITS FRANCHISEES AND AGENTS ARE NOT RESPONSIBLE OR LIABLE FOR ANY ACT OR OMISSION BY REDEMPTION PARTNERS OR THE CONDUCT OF REDEMPTION PARTNERS AND/OR THEIR ITEMS, VOUCHERS OR SERVICES INCLUDING WITHOUT LIMITATION ANY WARRANTIES OR REPRESENTATIONS AS MAY BE GIVEN BY REDEMPTION PARTNERS OR ANY CHANGES IN OR DISCONTINUANCE OF THEIR ITEMS OR SERVICES OR THE DELIVERY OF ITEMS OR SERVICES OFFERED BY THEM AND MADE AVAILABLE TO MEMBERS. MEMBERS ACCEPT THAT REDEMPTION PARTNERS ARE OUTSIDE OF THE DIRECT CONTROL OF MHR, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, FRANCHISEES AND AGENTS AND SHALL NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY LOSS, WHETHER FINANCIAL, PROPERTY OR OTHERWISE, PERSONAL INJURY, DAMAGE, ACCIDENT, EXPENSES OR INCONVENIENCE THAT MEMBERS MAY SUFFER BY REASON OF ANY ACT, OMISSION, ERROR, NEGLECT, DEFAULT, NON-PERFORMANCE OR MISCONDUCT OF REDEMPTION PARTNERS OR THEIR EMPLOYEES, AGENTS OR ANY THIRD PARTY RELATING TO SUCH REDEMPTION PARTNERS.
6.4 Tax Liability
My Points and/or Rewards received through participation in the Programme may be subject to tax liability. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of My Points or Rewards shall at all times be the responsibility of the Member.
6.5 Independent Contractors
Redemption Partners are independent contractors of MHR. Nothing herein or in any other material relating to the Programme, including without limitation the use of the word "partner", is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between MHR or any other member of MHR Group and Redemption Partners.
7 BENEFITS & PRIVILEGES FOR MY MILLENNIUM MEMBERS
The Benefits and Privileges offered under the Programme to selected Members shall be determined by MHR at its sole and absolute discretion. Benefits and/or Privileges at Participating Hotels may be made available selectively to Members at certain Participating Hotels or posted on My Millennium Website from time to time. These Benefits and/or Privileges may be subject to additional terms and conditions as given by the Participating Hotels or set out in the My Millennium Website. All and any Benefits and Privileges are subject to availability and services may vary between Participating Hotels. MHR reserves the right to cancel, delete, amend, add, modify or substitute any Benefits and Privileges in this Programme, at any time and from time to time.
8.1 Data Protection
Each Member shall:
- comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;
- not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
- comply with MHR Group’s Ethics, Anti-bribery and Anti-corruption Policies available at https://investors.millenniumhotels.com/corporate-governance/policies, in each case as the MHR Group may update them from time to time; and
have and shall maintain in place throughout the term of these Terms and Conditions its own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the obligations in this clause, and will enforce them where appropriate.
8.3 Governing Law
These Terms and Conditions shall be governed and construed in accordance with the laws of Singapore.
8.4 Effective Date
These Terms and Conditions were last updated effective as of 19 March 2019 and may be amended from time to time.