Checked in for 2 nights here. Prior to that, make bookings however due to the millenium app being down, was unable to make booking in te anau. Called cdl and spoke to Sharon and she did a fantastic job in securing a reservation for me in te anau before we head on to Milford sound. Thereafter stayed in copthorne lakefront in queenstown. Zagipa gave us a nicely renovated room with partial lake view and gave us tips on where to visit and eat. Fantastic service. Very professional looking lady. Thereafter due to change of plans, and despite having paid for 3 nights in copthorne, we spoke to drennan and after listening to us attentively, she decided to speak to her manager Vera to see if they could gave us a refund and cancel the 3rd night. Vera the manager approved it after drennan told her about our situation. I am really impressed with this 3 staffs whom I spoke with and I am glad I stayed here. Nice rooms, beautiful view and awesome service. Can't really asked for more. Tip book the private spa with your loved ones the moment you arrived here. It's fabulous. Asked for rooms in block 1 if they can facilitate that, cause they are the newer renovated rooms. Cheers