I had a week stay here and overall it was a good experience. However I would like very much to commend the kindness and gracious spirit of one employee in particular, Bianca Grasu, Assistant Meetings & Events Manager. I truly hope that the upper management at the Millenium are aware of the jewel they have in this young woman. I met Bianca while I was in London to care for my small grandson while my daughter and son in law attended the international job fair/conference the Millenium hosted. I was immediately impressed with her professionalism, kindness and genuine interest in my comfort and pleasure. Her suggestions for restaurants, attractions and transportation was “spot on”, and I incredibility appreciated by her kindness as a stranger to London. I honestly was so impressed by the way I watched her interact with the attendees of this event that as a business owner myself, I wished I had just ONE Bianca on my team! She is an asset to the Millenium organization! Thank you Bianca, for all of your help and kindness to this stranger! —Cathy Babb

We are currently staying here. On arrival there was a slight issue with our room. Upon our request the staff worked tirelessly to find us a more appropriate room. They left no stone unturned. As residents of HK we were keen to try the food. It was delicious and reminded us of traditional Chinese food. The hotel is close to the subway and the hop on and off bus stop. We originally stayed at the Gloucester 25 years ago and were impressed. Thank you to the staff, cleaning, concierge, doorman, front desk as well as management for making our return enjoyable.

Having previously lived here, I was pleased to see that the standards have remained high throughout. Easy check in and check out. Excellent room. Three single beds, with all we needed for a one night stay. Perhaps any additional nights and two rooms would have been preferable. And the main reason to stay here has to be location. Walking distance to Harrods. Via the recently redeveloped area around South Ken tube. Lovely. Can’t wait to return.