We stayed here on a relatively last minute booking, having never visited before. From the minute we arrived, the staff went out of their way to welcome us and make us feel at home. Every single member of staff we encountered - including the chef! - was polite, friendly and welcoming both to my husband and I, but particularly to our children. We had paid for the children's concierge package, and they were made to feel so welcome - from the teddy through to the pancakes at breakfast!
The room was clean and spacious, and breakfast was delicious. The location was perfect, right next to a tube stop. Covid19 regulations were being followed, and worked really well in this hotel - we felt very safe.
However, what made this stay so perfect, was the service we received. Unfortunately we didn't get any names, but I wouldn't be able to single anyone out anyway, as they were all wonderful. We are already looking at when we can come back and visit, and would highly recommend this hotel to anyone!