I recently stayed at the hotel for a long period and throughout my stay I found the staff at the hotel to be amazing to deal with. In particular, Andrei Ticau and his Front Office team, and Arthur Rodriques and his F&B team, are all a pleasure to deal with. Every request I ever made was dealt with promptly and efficiently and even though staffing levels at the hotel were lower than normal due to the pandemic, those who were working went out of their way to assist, even when very busy. The staff are friendly and professional and make you feel valued as a customer.
The hotel location is great too, and although a bit dated, the rooms and public areas are always very clean and tidy. The standard of housekeeping is high.
I would highly recommend the hotel, particularly for the great service.