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I would love to express my sincere appreciation to the reception team and Mr. Sherif for taking care of us during stay. We nearly visit the hotel weekly . We had a case last week with the T shirt damaged by mistake while laundry pressing it . The reception team called me to clarify and explain what happened and few minutes later we received another call from the person in charge Sherif calling and apologized for what happened . Meanwhile, he showed their readiness to replace it with new one which declined by us as we didn’t want to let anyone pay . He insisted on making it up and after couple of days , when we check in again , they upgraded us to suit which was a surprise. We do like the hotel location, welcoming team , friendly reception team .
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