When you go to the holy city of makkah you don’t really expect much from the hotels because a. It’s not why you’re there and b. The heavy crowds mean the hotel doesn’t have to worry about maintaining standards, it’ll get bookings anyway. So imagine my surprise when I visit this place not only to find it in a perfect shape for a full 5 star hotel, but also great, english speaking, well behaved communicating staff! Those two things are very very rare in makkah but the way this hotel is being managed is really commendable! The hotel sports a free parking space for over 200 vehicles which makes it extremely convenient.
If you must , here are the downsides.
1. It is about a 10 min drive from haram. If you like to be close this hotel is it for you. Although the shuttle service is great.
2. It is a little difficult to get hold of the housekeeping. Better to call guest relations and they arrange for the housekeeping.
Having said that, M hotel makkah was a great experience. It made our trip so much comfortable and it didn’t take our concentration away from the spiritual aspects.
Exceptionally low fares,super clean, trendy interior, wonderful amenities, the perfect, on-time-by-the-second shuttle service to and fro haram, the free upgrade to executive suite, access to high speed internet, free cot for the little one, free buffet breakfast and free late checkout (2pm) were just a cherry on top! Truly, I was not expecting such levels of professionalism and this was just such a good experience. I recommend this hotel to everyone!