Guest Compendium

 

Click here to download a copy of the Guest Compendium

 

HOTEL FACILITIES

 

 

JIMMY COOKS RESTAURANT AND BAR – GROUND FLOOR (DIAL 8015)

 

BREAKFAST:

06:30 – 9:30      Monday – Friday

07:00 – 10:00    Saturday, Sunday and Public Holidays

                               

DINNER: (Bookings recommended)               

18:00 – 21:00   Monday – Thursday

18:00 – 20:30    Friday – Sunday

 

HOUSE BAR:

16:30 – Late      Monday to Sunday

 

BAR SNACK MENU:

16:30 – Late      Monday – Sunday

 

ROOM SERVICE/IN ROOM DINING (DIAL 8015)

Monday to Sunday during restaurant Operating Hours

 

 

TELEPHONE INFORMATION

Emergency

 Dial 111

Reception

 Dial 0

Concierge

 Dial 0

Luggage Assistance

 Dial 0

Housekeeping

 Dial 0

Laundry and Dry Cleaning

 Dial 0

Restaurant

 Dial 8015

House Bar

 Dial 8009

Room Service

 Dial 8015

Room to Room

 Dial 2 plus room number

                                                              

 

         

 

A – Z GUEST DIRECTORY

 

BAGGAGE

For baggage collection from your room, please contact Reception.  Arrangements can also be made for storage.

 

BANKS

All banks are located within the CBD. Most of the ATM’s - Westpac, Kiwi bank, BNZ and ASB are available in the Plaza, and EFT-POS is available at Reception.

 

BANQUET AND CONFERENCE FACILITIES      

Our Hotel has four conference rooms, located in the Steeple Complex at the end of the drive.  These rooms are available for private hire.  Your inspection is invited; our Conference Manager would be pleased to assist you.

Equipment such as Data Projector, Screen, Flipcharts and Whiteboards are all available for hire.

For more detail please see the dedicated section in compendium.

 

BUSES

Tranzit City Link is located in the square on Main Street for all your local travel needs.  For all national travel with Tranzit and Intercity Coachlines, the depot is located next to the I-Site Building in The Square and provides all your travel requirements.

 

CAR PARKING

Our two main car parks are located at the front of the main entrance. These can be entered via Linton Street or Fitzherbert Avenue, both of which are gated.  Fitzherbert Avenue Gates will automatically lock between 9pm and 6am.  Upon check in you will be provided with a code that will allow you to operate the gates during these hours. The Linton Street gates will predominately be locked 24/7 and the code you are provided with will enable you to operate as required.

Copthorne Hotel Palmerston North takes no responsibility for damage or theft to vehicles using the car park.

 

CREDIT CARD FACILITIES

EFTPOS, American Express, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.

 

CHECK-IN

Check in time is 2PM.

 

CHECK OUT

Check-out time is 10:00am                                                               

For a later check-out, please contact reception. Charges may apply.

 

CHURCH SERVICE

A wide range of denominations are available throughout Palmerston North. For time and locations, please contact Reception

 

COTS AND HIGH CHAIRS

Please contact Reception if you require cots or high chairs.

 

COURIER SERVICE

For fast and prompt courier service, please contact Reception.

 

CAR RENTALS

We have selection of Car Rental Agencies available through Palmerston North.  For further details, please contact reception.

 

DRY CLEANING AND LAUNDRY                                       

Dry-cleaning is available Monday-Friday.  Please place clothing in the bags provided. Please ensure your dry-cleaning is left with Reception before 9am.  Dry-cleaning will be returned to your room after 5pm the same day.

 

DO NOT DISTURB

If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls.

 

ELECTRIC CURRENT

New Zealand provides 240 volt AC.  Please contact Reception if you require an adaptor for a 240 volt appliance.  We do not provide transformers but these are available from electronic shops.  For shop locations please contact Reception

 

EMERGENCY SERVICES/ FIRE SAFETY

On the sound of alarm bells, your room must be vacated immediately. 

  • Do not use the lifts.

  • Do not return to your room until the all clear has been given. 

  • Assembly point: Car Park on Left Hand Side of Driveway in Front of Reception

If you have special needs, please inform Reception so we can be aware that you require help.

All rooms are checked and secured by our Fire Wardens.

PLEASE TAKE NOTE OF THE FIRE EVACUATION PROCEDURE ON THE BACK OF YOUR DOOR.

 

FIRST AID

For any kind of medical treatment, please contact Reception for assistance. (Dial 0)

 

FORWARD RESERVATIONS

This Hotel is part of the “Millennium, Copthorne and Kingsgate Hotels” group, and as our guest, we will ensure that you receive the best possible service at one of our 19 hotels throughout New Zealand.  Contact Reception for a reservation or alternatively visit   www.millenniumhotels.com

Alternatively you can treat someone, or yourself, to a voucher for any of our hotels through our Away to Go voucher website. Please visit www.awaytogo.co.nz to see the variety of vouchers available for purchase.

 

GOING GREEN

Should you choose to have your room only partially serviced please hang the “Going Green” door hanger out for Housekeeping.

 

HOSPITAL

Palmerston North Hospital is located approximately 10 minutes drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.

 

HOUSEKEEPING

If you require any additional room amenities, please contact reception.

Our Room Attendants will service your room everyday unless you place the Privacy Request sign on your door.

 

ICE

Please contact the Bar for additional ice to your room.

 

IRONING AND LAUNDRY

Iron and Ironing Boards are stored in the wardrobe.

Coin operated washing and drying facilities, are located in the Guest Laundry on the second floor. Washing Machine & Dryer require 2 x $2 coins per cycle, with each cycle taking approximately 45 minutes to complete.  Soap powder may be purchased from Reception at $1 per sachet. Hours of are operation 7am – 9pm daily and can be accessed using your Room Key Card.

 

INTERNET/WIFI CONNECTION

All rooms have complimentary Wifi.  Please contact reception for login details.  

 

KEY CARD

Please return your room key card to the Receptionist on check-out.

 

LIBRARY

A guest library “Book Exchange” is available on Level 2 – please feel free to take a book and leave one in its place, or simply sit and relax and enjoy your book

 

LOCAL ATTRACTIONS

Palmerston North has a wide variety of activities to suit any tastes – please see a dedicated section in this compendium for some suggestions. For further local attractions, please contact Reception

 

LOST PROPERTY

Please contact Reception

 

MAINTENANCE

Please report any malfunction or faults to Reception.

 

MESSAGES

If the red/orange message indicator on your phone is blinking, please push the message symbol on your phone to retrieve the message.  To delete the message after listening, just push 3.

 

MINIBARS

Your personal mini-bar is available from the refrigerator in your room. Stock will be replenished daily and a charge made to your account for stock consumed.  Additional items can be arranged by contacting Reception.

 

MY MILLENNIUM

Sign up today to our My Millennium loyalty programme to start earning points for your future stays, it is free to sign up and you can start earning points immediately. Points can be redeemed on stays, food, and beverage along with vouchers from brands like Spotify, Uber, Apple, etc. For more information, and to sign up, please see the staff at Reception or visit www.millenniumhotels.com.

 

NON SMOKING POLICY

All of our rooms are strictly non-smoking. We have a designated smoking area outside the main hotel exit. If we find the room has been smoked in or smells strongly of smoke/vape, a $250 cleaning fee will apply.

 

PETS                                                                                       

We regret that pets are not permitted on the Hotel premises due to health regulations. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.

 

PILLOW MENU

To further enhance your stay with us we are able to offer a limited number of additional pillow options

  • FEATHER DOWN PILLOW – 95% Feather and 5% Down

  • TRI PILLOW – a supportive triangle pillow, great for reading with in bed or as a supportive chair pillow.

 

SAFETY DEPOSIT BOXES                                                                    

The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safe deposit box that is located above the luggage rack in the room. This facility is provided free of charge.

 

SIGHTSEEING

Palmerston North has a wide variety of activities to suit any tastes – please see your Receptionist for suggestions and brochures/maps of what the Manawatu has to offer.

 

TEA AND COFFEE MAKING FACILITIES

Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact reception.

 

TAXIS OR SHUTTLE SERVICE

The Reception team can arrange taxis and shuttles for you.

 

TELEPHONE

Telephone information is detailed in the dedicated section of this Compendium.  Dial 1 for an outside line or 0 for the Operator.  To call from room to room, dial 2 then the number of the room required, e.g. to call room 515, dial 2515. For International phone numbers please contact Reception for assistance

  • LOCAL CALLS - Dial 0, then the telephone number required. Charges: $1.10 for the first minute, $0.35 cents for subsequent minutes

  • DOMESTIC LONG DISTANCE CALLS - Dial 0, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required.  Charges: $1.79 for the first minute, $1.29 for subsequent minutes

  • INTERNATIONAL CALLS - Dial 0, followed by the Telecom International access Code (00) and the Country Code, then area code and telephone number required.  Charges: Australia/Pacific/USA: $3.04 for the first minute, $4.44 for subsequent minutes, Europe/Asia: $3.64 for the first minute, $4.84 for subsequent minutes, Rest of the world: $7.11 for the first minute, $8.61 for subsequent minutes.

 

TELEVISION

An assortment of channels are available.  For your viewing pleasure, please find our list of TV channels.

 Television 1

 Channel 1

 Television 2 

 Channel 2

 Television 3

  Channel 3

 Prime Television

 Channel 4

 Bravo 

 Channel 12

 Breeze

 Channel 14

 Maori TV 

 Channel 19

 HGTV

 Channel21

 Duke

 Channel 23

 Hope   

 Channel 25

 First Light    

 Channel 26

 Sky Movie Premiere

 Channel 30

 Sky Movie Greats 

 Channel 33

 Sky Sport 1 

 Channel 51

 Sky Sport 2  

 Channel 52

 Sky Sport 3    

 Channel 53

 Sky Sport 4     

 Channel 54

 Sky Sport 6 

 Channel 56

 Discovery 

  Channel 70

 History      

 Channel 73

 Te Reo    

 Channel 82

 Sky News

 Channel 85

 Parliament TV     

  Channel 86

 Al Jazeera  

 Channel 90

 Nickelodeon    

 Channel 101

 Edge TV       

 Channel 114

 Shine TV    

 Channel 225

 Chinese TV

 Channel 229

 TV1 +1

  Channel 301

 TV2 +1 

 Channel 302

 TV3 +1 

 Channel 303

 Bravo +1 

 Channel 312

 Duke +1   

 Channel 323

                                                

WAKE UP CALLS

To book your morning wake-up call, please dial 0.