Offer Details

 Global Safety and Cleanliness Commitment | Flexible Cancellation Policy


Global Safety and Cleanliness Commitment

We have stepped up precautionary measures globally at all our hotels as the safety of our guests and employees is paramount to us. 


By ensuring that your wellbeing is prioritised without compromising on the guest experience, our “We Clean. We Care. We Welcome.” commitment further enhances our existing operational standards. It builds on existing protocols and complements exhaustive mandatory preventive measures by government authorities. These have been rolled out in more than 145 hotels across 80 locations under Millennium Hotels and Resorts. 




Millennium Hotels and Resorts has always maintained high levels of cleanliness and hygiene. To further enhance health and safety protocols, we have introduced the following 10 Key Hallmarks, which will be implemented in the jurisdictions in which we operate to the extent applicable based on local health authority guidelines.


10 Key Hallmarks

Higher standards of
cleanliness and hygiene

To obtain local authority hygiene accreditations
(e.g. SG Clean Quality Mark Certification) where relevant.

Appropriate checks on arrival
for guests and employees
For example, temperature check for all guests and/or collection of guest health declaration forms in certain jurisdictions.

Disinfection kits easily available
to guests and employees
Sanitisers, masks and anti-bacterial wipes
available at guest contact areas

(e.g. lobby, restaurants, meeting rooms).

Frequent and regular sanitisation
of high-contact points
High-contact points will be sanitised
on a regular basis depending
on frequency of use

(e.g. elevator buttons, door handles, etc).

Use of technology to enhance
guest experience and safety
We deploy contactless technology
where possible to minimise physical contact
(e.g. E-payment, QR code ordering system,
contactless check-in/check-out).

Ensure higher cleanliness and
hygiene standards during guest stay
Mandatory use of disinfectants for
of contact points
(e.g. bedding, room furniture, TV remote).

Enforce safe distancing
measures as precaution

Recommended minimum of one-metre distance for interactions between guests and/or employees.

Higher food
safety standards
Enhanced food safety protocols, deep cleaning and meals served individually.

Appropriate health
and safety gear
Regular use of Personal Protective Equipment, when appropriate, to ensure the health and safety of guests and employees.

Hygiene Ambassadors to ensure measures are implemented

A Hygiene Ambassador in each hotel will ensure that our employees are trained with the latest processes and procedures to enhance guest safety and comfort.



We remain committed in placing your safety and wellbeing as a top priority. We want to consistently deliver the same memorable moments to you when we finally welcome you back. 

We are looking forward to having you with us, until then, be safe, be well and we will journey together once again.



Flexible Cancellation Policy

Individual Reservations

For new reservations, we recognise the need for flexibility in your travel plans as well. Our flexible rates and special rates will now allow you to cancel up to 72 hours prior to your arrival, where applicable. This is valid for bookings made directly with the hotel, from our brand website (