Guest Compendium

 

Click here to download a copy of the Guest Compendium

 

HOTEL FACILITIES

 

ONE80 RESTAURANT AND BAR - LEVEL 7 (DIAL 7)          

Breakfast:

07:00 – 9:30 Monday – Sunday                                         

Dinner: (bookings recommended)    

18:00 – 21:30

One80° Lounge & Bar

10:00 – Late

 

IN ROOM DINING (DIAL 7)

Open for your convenience. Our menu has something for every appetite. All meals are served in the comfort and privacy of your room. Please refer to the dinner menus in your room.

 

FITNESS CENTRE – FREYBERG GYM (DIAL 9)

We have free access to the Freyberg Gym and Pool located just across the road from the hotel, open from 6am till 9pm, for more information, please contact reception.

 

TELEPHONE INFORMATION

Concierge Dial 9

Emergency Dial 111

Housekeeping Dial 9

House Bar Dial 7

Laundry and Dry Cleaning Dial 9

Luggage Assistance Dial 9

Manager on Duty Dial 8022

Outside Line Dial 0

Reception Dial 9

Restaurant Dial 7

Room Service Dial 7

Room to Room Dial 2 plus room number

 

LOCAL CALLS

Dial 0, then the telephone number required.  (Do not wait for a dial tone)

 

NATIONAL CALLS

Dial 0, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required.  (Do not wait for a dial tone) Charges apply.

 

INTERNATIONAL CALLS

Dial 0, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required.  (Do not wait for a dial tone) Charges apply.

 

CAR PARKING

We offer limited car parking facilities, which come at a nightly charge. The daily parking fee is $25i.00ncl. GST.

 

CREDIT CARD FACILITIES

EFTPOS, American Express, Diners Club, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.

 

CREDIT CARD PRE AUTHORISATION

Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.

 

CHECK OUT

Check-out time is 10:00am.                  

For a later check-out, please contact reception. Charges may apply.

 

DRY CLEANING AND LAUNDRY 

Dry-cleaning is available Monday-Saturday. Please write your name on the form provided in your room. Contact reception and will collect your belongings. Relevant charges for dry-cleaning are listed on the form. Dry-cleaning is collected before 8.00am. and will be returned to your room after 4.00pm the same day.

 

DO NOT DISTURB

If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls.

 

ELECTRIC CURRENT

New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adapter for a 240-volt appliance. We do not provide transformers, these are available from electronic stores. For store locations, contact reception.

 

FIRST AID

For first aid assistance, please contact reception, they will be able to assist with first aid supplies. We do not stock any medication on site.

  

HOSPITAL

Wellington Hospital is located approximately 5 minutes’ drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.

 

HOUSEKEEPING

If you require any additional room amenities, please contact reception. Our Room Attendants will service your room everyday unless you place the Privacy Request sign on your door.

 

ICE

Should you require ice, please contact the House Bar.

 

INTERNET ACCESS

Wireless internet is available throughout the hotel and each guest will unlimited data for the duration of their stay. To connect please check instructions on your key wallet.

 

NON SMOKING POLICY

All of our rooms are strictly non-smoking. We have a designated smoking area in the hotel car park on level 7. If we find that the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply.

 

PETS        

We regret that pets are not allowed on the Hotel premises due to health regulations. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.

 

TAXIS OR SHUTTLE SERVICE

Reception staff can arrange taxis and shuttles for you. We can also provide pre-paid fixed price taxis to Airport/Ferry and train Terminals that you can settle on your room bill if you prefer. Please contact reception up to 30 minutes prior to departure to arrange this.

 

WAKE UP CALLS 

To book your morning wake-up call, please dial 9.