Excellent hotel for the price and the quality and experience of the staff is impeccable. Rooms and the service are first class. The ambience is great the look and lighting inside is amazing. Cleanliness and the setup of the rooms were perfect.

This is my first stop when I get off the plane in the evening at DXB as it's so convenient and I love the huge swimming pool heated to 31°C and the newly renovated gym. This time I arrived from Paris via Amsterdam with KLM at Terminal 1 and by the way I don't recommend KLM as they only give you one drink at a time so you can have either a cocktail or a glass of wine with your meal and once you've had a few drinks they refuse to give you any more unlike Emirates or Air France. It takes 3 minutes to get from Terminal 1 to the hotel. I took a pink taxi for women and had to listen to the Sudanese female driver complaining that she had been waiting for one and a half hours. The flag fall is 25 dhs at night so since it was only 1.4kms the distance charge was 2.50 dhs. She then added a 1 dhs donation to my fare without asking me. I checked in with Jerel who was very nice then a friendly porter called Nabeel brought my luggage up to my suite which was at the end of the corridor overlooking the pool. It had a huge balcony but unfortunately in Dubai you can not open windows or balcony doors in hotels. A male housekeeper arrived promptly after I requested a flat sheet to use instead of the duvet and a man from room service arrived to unlock the minibar. Make sure you call them to check and re-lock the minibar before you check out so you don't waste time at reception. The next day I had a problem with my remote control so a friendly man called Waheed came up quickly to sort it out. I went off for a swim. Later on a housekeeper called Hassan came to clean my suite and he did such a fantastic job that I wanted to hire him on the spot. A maintenance man called Raju arrived to fix the shower then a housekeeping supervisor arrived to check my room. The housekeeping manager from Goa came up too. It was like Piccadilly Circus. I mentioned to him that the pillows were uncomfortable and he told me they were feather pillows and that he would send up some polyester ones to see if they were better and they were, I slept much better on the second night. I went out and saw Abdel Aziz (aka Golden Boy) at reception who had looked after me so well on previous visits so I stopped for a chat and he reminded me that I had a 50% discount on food and beverage in the hotel so I decided to have dinner in the Da Vinci Italian restaurant and I was glad I did as it was excellent. I had an insalata caprese then rigatoni with funghi porcini which were on the menu with a tomato sauce so the chef obviously wasn't Italian as it should be creamy mushroom sauce but the chef made it for me as I wanted and it was delicious. There was a bit of a mix-up after dinner as I asked for the rest of my wine to be sent to my room and called room service twice to see where it was. When the man finally arrived he said he had come earlier but I hadn't been there. It had taken me 5 minutes to get from the restaurant to my room so the waitress must have sent the wine too soon so hopefully next time there will be better coordination between them. I was really happy I'd paid extra for a suite, I felt really looked after by the staff and it was a great stay so I'll be back again soon.

Rooms are very large and comfortable. Clean. Staff was extremely friendly and courteous. Price was very reasonable for all the services that were provided. Could not ask for nicer place to stay. Wish I would have had more time to partake in some of the other services.