Guest Compendium

 

Click here to download a copy of the Guest Compendium

 

HOTEL FACILITIES

 

 

OBSERVATORY RESTAURANT & BAR- LEVEL 3    

Breakfast: 07:00 – 10:00 Monday – Sunday                                       

 

Dinner (bookings recommended): 17:00 – 20:30

 

Club Bar: 17:00 – 21:30

 

 

 

IN ROOM DINING

Open for your convenience. Our menu has something for every appetite. All meals are served in the comfort and privacy of your room. Please refer to the dinner menus in your room, a room service delivery charge applies.

 

 

 

TELEPHONE INFORMATION

Outside Line

Dial 0

Emergency

Dial 111

Manager on Duty

Dial 9

Reception

Dial 9

Concierge

Dial 9

Luggage Assistance

Dial 9

Laundry and Dry Cleaning

Dial 9

Housekeeping

Dial 9

House Bar

Dial 7246

Restaurant

Dial 7260

Room Service

Dial 7260

Room to Room

Dial 8 plus room number

 

LOCAL CALLS

Dial 1, then the telephone number required.  (Do not wait for a dial tone)

 

 

NATIONAL CALLS

Dial 1, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required.  (Do not wait for a dial tone) Charges apply.

 

 

INTERNATIONAL CALLS

Dial 1, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required.  (Do not wait for a dial tone) Charges apply.

 

CAR PARKING

Limited car parking is available, charged on a per night basis.

 

 

CREDIT CARD FACILITIES

EFTPOS, American Express, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.

 

 

CREDIT CARD PRE AUTHORISATION

Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.

 

 

CHECK OUT

Check-out time is 10:00am                                                

For a later check-out, please contact reception. Charges may apply.

 

 

COOKING IN ROOMS

Due to fire safety regulations, cooking of any kind is prohibited in accommodation rooms. The in room kettle is for the sole purpose of heating water only, please do not utilise the kettle to reheat food items including, but not limited to, noodles, soups and milk.

Please be advised that any kettles found to have been used to boil anything other than water may be charged the replacement cost.

 

Food safety regulations prohibit us for reheating any food items not purchased and prepared in our commercial kitchen.

The only exception to this rule would be to warm a baby bottle or baby food at the discretion of the Manager on Duty.

 

 

                                      DRY CLEANING AND LAUNDRY    

Millennium Hotel employs the services of an external dry cleaning company which offers a same day dry cleaning service, Monday through Friday, excluding public holidays.  Please contact reception before 8.00am to arrange the collection of your dry cleaning. Dry cleaning after 8.00am will be picked up and returned the following day. The Hotel will not be liable for any damage caused by the dry cleaning company.

 

 

DO NOT DISTURB

If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask reception to screen incoming calls.

 

 

ELECTRIC CURRENT

New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers; these are available from electronic stores. For store locations, contact reception.

 

 

FIRST AID

For first aid assistance, please contact reception, they will be able to assist with basic first aid supplies. Please note that we do not stock medication on site.

 

 

GYMNASIUM / SPA / SAUNA – LEVEL 5

Open from 6am until 10pm; access these facilities using a valid room key. This is an unsupervised area children under 15 years must be accompanied by a responsible adult. For more information, please contact reception.

 

HOSPITAL

Lakes District Hospital is located at 20 Douglas Street, in Frankton approximately a 12-minute drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.

 

 

HOUSEKEEPING

Our Room Attendants will service your room daily if you do not wish for this service please place the Privacy Request sign on your door.

Alternatively, if you select to hang the Going Green door hanger, your rubbish will be removed and an express tidy done. If you require any additional room amenities, please contact reception.

 

 

ICE

Should you require ice, please contact the Club Bar - 7246

 

 

IN-ROOM DINING

A comprehensive A La Carte menu is available during advertised times. Please contact the restaurant - 7260

 

INTERNET ACCESS

We understand the importance of being connected, Millennium Hotel Queenstown offers complimentary unlimited Wi-Fi. Instructions on access will be provided by reception.

 

 

NON-SMOKING POLICY

All of our rooms are strictly non-smoking. We have a designated smoking area at the front of the hotel, to the left of the main entrance. Please see reception for alternative smoking locations. An additional cleaning fee will apply of $250 if we find that an accommodation room has been smoked in and /or smells strongly of residual cigarette smoke.

 

 

PETS                                                                                       

We regret that pets are not permitted on the Hotel premises due to health regulations. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.

 

 

                                                                     SAFETY DEPOSIT BOXES

The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safety deposit box that is located in the wardrobe of your room. This facility is provided free of charge.

 

 

                                                                    SECURITY AND SAFETY   

To ensure that you have a pleasant stay, we ask for your co-operation in observing the following:

  • Please check your door is closed properly when leaving your room.

  • When checking out, please return the key card to reception.

  • Use the safe in your wardrobe for your valuables.

  • Advise if you wish to screen incoming calls.

  • Call the Manager on Duty if you see a suspicious person.

  • Do not leave valuables in your vehicle.

  • Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the removal of both the visitors and hotel guests.

 

 

TEA AND COFFEE MAKING FACILITIES

Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact the restaurant.

 

TOILETRIES AND AMENITIES

A small selection (listed below) is available from Reception.

  • Toothbrush and toothpaste
  • Razor and shaving cream
  • Sewing kit
  • Shower caps
  • Vanity kit
  • Shampoo and Shower gel

 

TAXIS OR SHUTTLE SERVICE

Please see reception who will gladly arrange a taxi or Super Shuttle for you.

 

 

                                                                  WAKE UP CALLS    

To book your morning wake-up call, please dial 9.

 

 

TELEVISION CHANNELS

 

For your viewing pleasure, please find our list of TV channels.

 

Channel

Programme

Channel

Programme

1

TVNZ 1 (HD)

61

ESPN 2 (HD)

2

TVNZ 2 (HD)

62

TAB Trackside 1 (HD)

3

Three (HD)

63

TAB Trackside 2 (HD)

4

Prime (HD)

70

Discovery

5

SKY 5

71

Discovery Turbo

7

BBC UKTV

72

National Geo

8

Jones!

73

History

11

Comedy Central

74

BBC Earth

12

Bravo

76

Animal Planet

14

E!

82

Te Reo

17

Living Channel

85

Sky News

18

Vibe

86

Parliament TV

19

Maori Television

87

CNN

20

The Edge TV

88

Fox News

21

HGTV

89

BBC World

22

MTV Hits

91

CNBC

23

TVNZ Duke

102

Cartoon Network

24

Choice TV

103

CBeebies

29

Three Life

104

Nick Jr

30

SKY Movie Premier

105

Nickelodeon

31

SKY Movie Comedy

201

Shine TV

33

SKY Movie Greats

204

Hope Channel

34

SKY Movie Classics

206

Firstlight

37

SKY Movie Family

501

TVNZ 1 - plus 1

51

SKY Sports 1 (HD)

502

TVNZ 2 - plus 1

52

SKY Sports 2 (HD)

503

Three - plus 1

53

SKY Sports 3 (HD)

512

Bravo - plus 1

54

SKY Sports 4 (HD)

514

Prime News - plus 1

60

ESPN (HD)