Guest Compendium

 

Click here to download a copy of the Guest Compendium

 

HOTEL FACILITIES

 

RESTAURANT AND BAR

Jimmy Cooks Kiwi Kitchen and Bar - open 7 days     

Breakfast: 7:00am – 10:00am

Lunch: 11.00am - 4.00pm

Dinner: 4.00pm to close (last seating 8.30pm)

Bar: 4.00pm to close 

 

IN ROOM DINING

Available during the above service times. Our menu has something for every appetite. All meals are served in the comfort and privacy of your room. If you would like a copy of our current menus please contact Jimmy Cooks or our reception team.

 

TELEPHONE INFORMATION

Emergency Dial 111

Reception Dial 0

Manager on Duty Dial 0

Housekeeping Dial 0

Luggage Assistance Dial 0

Jimmy Cooks Kiwi Kitchen and Bar Dial 8006

Room Service Dial 8006

Outside Line Dial 1

Room to Room Dial 8 plus room number

 

LOCAL CALLS

Dial 1, then the telephone number required.  (Do not wait for a dial tone) Charges apply

 

NATIONAL CALLS

Dial 1, followed by the Area Code, then the telephone number required.  (Do not wait for a dial tone) Charges apply.

 

INTERNATIONAL CALLS

Dial 1, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required.  (Do not wait for a dial tone) Charges apply.

                                                                                               

 

A – Z GUEST DIRECTORY

 

CAR PARKING

We offer limited car parking facilities, the parking is free of charge and available on a first in first parked basis.

 

CREDIT CARD FACILITIES

EFTPOS, American Express, JCB, Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.

 

CREDIT CARD PRE AUTHORISATION

Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.

 

CHECK IN

Check in time is from 14:00pm daily. Earlier check in is available. Charges may apply

 

CHECK OUT

Checkout time is 10:00am                                                 

For a later checkout, please contact reception. Charges may apply.

 

DO NOT DISTURB

If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls.

 

ELECTRIC CURRENT

New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers; these are available from electronic stores. For store locations, contact reception.

 

FIRST AID

For first aid assistance, please contact reception, they will be able to assist with first aid supplies or a qualified first aider. We do not stock any medication on site.

A defibrillator is located at reception.

 

HOSPITAL

Te Nikau Hospital and Health Centre is located approximately 5 minutes’ drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.

 

HOUSEKEEPING

If you require any additional room amenities, please contact reception.

Our Room Attendants will service your room everyday unless you place the Privacy Request sign on your door or have chosen the going green service option.

 

HAIR DRYER

Your room has a hair dryer for your use. This is located on the small shelf next to the in room safe.

 

ICE

Should you require ice, please contact the House Bar.

 

IN-ROOM DINING

A comprehensive A La Carte menu is available during advertised times. Please contact the restaurant.

 

INTERNET ACCESS

Wireless internet is available throughout the hotel and each guest will have unlimited data for the duration of their stay.  To connect please log into Copthorne wireless and follow the in- room instructions choosing the free 24 hour option. If staying longer than 1 night this process will need to be repeated daily.

 

NON SMOKING POLICY

All of our rooms and buildings are strictly non-smoking.. If we find that the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply.

 

PETS                                                                              

We regret that pets are not permitted on the Hotel premises due to health regulations. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.


REFRIGERATOR

As part of our sustainability policy and to save energy, the in room refrigerator is switched off. This is easily turned on by the switch labelled “Fridge” located in the power point on the bench.

 

SAFETY DEPOSIT BOXES

The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safe deposit box that is located in your room. This facility is provided free of charge.

 

SECURITY AND SAFETY       

To ensure that you have a pleasant stay, we ask for your co-operation in observing the following

  • Please check your door is closed properly when leaving your room.

  • When checking out, please return the key card to reception.

  • Use the safe in your room for your valuables.

  • Advise if you wish to screen incoming calls.

  • Call the Manager on Duty if you see a suspicious person.

  • Do not leave valuables in your vehicle.

  • Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the removal of both the visitors and hotel guests.

 

TEA AND COFFEE MAKING FACILITIES

Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact reception.

 

TOILETRIES AND AMENITIES

A small selection (listed below) is available from the reception shop.

  • Toothbrush and toothpaste

  • Razors

 

TAXIS OR SHUTTLE SERVICE

Greymouth taxis can get you around town and also run a shuttle service to Hokitika Airport and Shantytown. Reception can arrange this on your behalf.

 

TOURS

Please see the information held at reception provided by NZ Brochures, Have a look at https://www.westcoasttravel.co.nz/ for a range of guided tours available including Shantytown, the pancake rocks and blowholes or have a chat to our reception team.


WAKE UP CALLS              

To book your morning wake-up call, please dial 0.