Guest Compendium

 

Click here to download a detailed copy of the Guest Compendium

 

HOTEL FACILITIES

 

JIMMY COOK’S KIWI KITCHEN – GROUND FLOOR (DIAL 8015)

Breakfast:

06:30 – 09:30 Monday – Friday

06:30 – 10:00 Saturday - Sunday                                     

Dinner: (bookings recommended)  

16:00 – 21:00

Lounge & Bar

10:00 – Late

Please click here to view our current menus:  Jimmy Cook's Kiwi Kitchen & Bar

 

IN ROOM DINING (DIAL 8015)

Our menu has something for every appetite. All meals are served in the comfort and privacy of your room. Please refer to the dinner menu.

 

TELEPHONE INFORMATION

Emergency Dial 111

Housekeeping Dial 8012

House Bar Dial 8015

Laundry and Dry Cleaning Dial 0

Luggage Assistance Dial 0

Manager on Duty Dial 0

Outside Line Dial 1 plus phone number

Reception Dial 0

Restaurant Dial 0

Room Service Dial 8015

Room to Room Dial 2 plus room number

 

LOCAL CALLS

Dial 1, then the telephone number required. (Do not wait for a dial tone) Charges apply.

 

NATIONAL CALLS

Dial 1, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required. (Do not wait for a dial tone) Charges apply.

 

INTERNATIONAL CALLS

Dial 1, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required. (Do not wait for a dial tone) Charges apply.

                                                                                               

CAR PARKING

We offer limited car parking facilities on a first come first serve basis, which come at a nightly charge. Please contact hotel reception for daily parking rates.

 

CREDIT CARD FACILITIES

EFTPOS, American Express, Diners Club, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.

 

CREDIT CARD PRE AUTHORISATION

Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.

 

CHECK OUT

Check-out time is 10:00am.  For a later check-out, please contact reception. Charges may apply.

 

DRY CLEANING AND LAUNDRY      

Dry-cleaning is available daily. Please write your name on the form provided in your room. Contact reception and will collect your belongings. Relevant charges for dry-cleaning are listed on the form.  Dry-cleaning is collected before 8.00am and returned to your room after 4.00pm the same day.

 

DO NOT DISTURB

If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls.

 

ELECTRIC CURRENT

New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers, these are available from electronic stores. For store locations, contact reception.

 

FIRST AID

For first aid assistance, please contact reception, they will be able to assist with first aid supplies. We do not stock any medication on site.

 

HOSPITAL

Auckland City Hospital is located approximately 5 minutes’ drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.

 

HOUSEKEEPING

If you require any additional room amenities, please contact reception.

 

ICE

Should you require ice, please contact the House Bar.

 

INTERNET ACCESS

Wireless internet is available throughout the hotel and each room has 2 GB data every day for the duration of their stay.

To connect please check instructions on your key wallet.

 

NON-SMOKING POLICY

All of our rooms are strictly non-smoking. We have a designated smoking area in front of hotel lobby entrance. If we find the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply.

 

PETS    

We regret that pets are not permitted on the hotel premises due to health regulations. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.

 

SAFETY DEPOSIT BOXES       

The Hotel is not responsible for property left in guest rooms. A safe deposit box is located at reception. This facility is provided free of charge.

 

SECURITY AND SAFETY 

To ensure that you have a pleasant stay, we ask for your co-operation in observing the following

  • Please check your door is closed properly when leaving your room.

  • When checking out, please return the key card to reception.

  • Advise if you wish to screen incoming calls.

  • Call the Manager on Duty if you see a suspicious person.

  • Do not leave valuables in your vehicle.

  • Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the removal of both the visitors and hotel guests.

 

TEA AND COFFEE MAKING FACILITIES

Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact the restaurant.

 

TAXIS OR SHUTTLE SERVICE

Reception staff can arrange taxis and shuttles for you. Please contact reception up to 30 minutes prior to departure to arrange this.

 

WAKE UP CALLS  

To book your morning wake-up call, please dial 0.