Guest Compendium
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HOTEL FACILITIES
JIMMY COOK’S RESTAURANT AND BAR - (DIAL 9)
Breakfast
Full cooked buffet and a continental selection of cereals, pastries, fruit and yogurts are available from;
Monday To Friday 7am – 9am
Saturday and Sunday 7am – 10am
Public Holidays 7am – 10am
School holidays 7am – 10am daily
Dinner
The Restaurant is open for evening dining from 6.00pm with last orders taken at 8.30pm. Please check options available by calling the restaurant. Bookings are recommended; press the ‘Restaurant’ button from your in-room phone.
Jimmy Cook’s Bar
Open daily from 3pm offering a wide range New Zealand and local wines, cocktails, craft beers, espresso coffee and bar menu.
IN ROOM DINING (DIAL 9)
Open for your convenience. Our menu has something for every appetite. All meals are served in the comfort and privacy of your room.
TELEPHONE INFORMATION
Emergency Dial 111
Outside Line Dial 1
Housekeeping Please press the ‘reception’ button on your in room telephone
Manager on Duty Please press the ‘reception’ button on your in room telephone
Reception Please press the ‘reception’ button on your in room telephone
Restaurant Please press the ‘restaurant’ button on your in room telephone
House Bar Please press the ‘restaurant’ button on your in room telephone
Room Service Please press the ‘room service’ button on your in room telephone
Room to Room Dial 2 plus room number
LOCAL CALLS
Dial 1, then the telephone number required. (Do not wait for a dial tone). Charges apply.
NATIONAL CALLS
Dial 1, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required. (Do not wait for a dial tone) Charges apply.
INTERNATIONAL CALLS
Dial 1, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required. (Do not wait for a dial tone) Charges apply.
AIR CONDITIONING
Our Seaspray and Hibiscus Guest rooms are fitted with A/C for heating and cooling.
AIRPORT TRANSFERS
If you require an airport transfer please contact reception and we will arrange this for you. Please ensure you allow yourself at least 30 minutes to reach the Bay of Islands Airport in Kerikeri. Charges will apply.
ARTWORK
The majority of the artwork in and around the hotel is available for purchase. For more information, please contact reception.
CAR PARKING
Complimentary on site car parking is available. We request you do not park on grassed areas. Parking is at your own risk and the hotel accepts no liability or responsibility for any loss or damage to vehicles or valuables.
CAR RENTAL
Please contact reception who will be able to assist with car rental.
CHECKOUT
Checkout time is 10:00am. Late checkouts are available but may incur a charge. Please contact reception the night prior to request a late checkout (subject to availability). If you are leaving the hotel after this time, contact reception about bag storage.
CHURCH SERVICES
The local Anglican Church, St Pauls Paihia Services: 10am Sundays.
CREDIT CARD FACILITIES
EFTPOS, American Express, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.
CREDIT CARD PRE AUTHORISATION
Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.
COOKING
Cooking on our premises is not permitted. Anyone who is believed to be cooking in the rooms are subject to a fine and may be asked to leave the hotel premises. Cooking in the rooms may activate the fire alarm. A $1500 fire service call out fee will be charged should this happen.
DRY CLEANING AND LAUNDRY
Our dry cleaning service is available Monday, Wednesday and Friday. Please place items in the bag provided in your room, and have items delivered to reception prior to 7:30am. Please contact reception if you wish this to be collected from your room. Once returned your laundry will be delivered to your room. Same day service is not guaranteed as all guest laundry and dry cleaning is done offsite.
DO NOT DISTURB
If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls.
ELECTRIC CURRENT
New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers, these are available from electronic stores. For store locations, contact reception.
FIRST AID
For first aid assistance, please contact reception, they will be able to assist with first aid supplies. We do not stock any medication on site.
FIRE/EMERGENCY
Please familiarise yourself with the information regarding fire and evacuation under Emergency Evacuation and on the back of your room door. In case of an emergency, please contact reception immediately or dial 111.
FORWARD RESERVATIONS
It is our pleasure to make your forward bookings for any of our Millennium, Copthorne and Kingsgate Hotels. Please contact reception or visit www.millenniumhotels.co.nz or www.awaytogo.co.nz
HAIRDRYER
A hairdryer is located in your wardrobe.
HEATING
Heat pumps are provided for your comfort. Please contact reception if need assistance with operating them.
HOSPITAL
Kawakawa Hospital is located approximately 20 minutes’ drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.
HOUSEKEEPING
If you require any additional room amenities, please contact reception.
ICE
Should you require ice, please contact the House Bar.
IN-ROOM DINING
A comprehensive A La Carte menu is available during advertised times. Please contact the restaurant
INTERNET/WIFI
Free WIFI/Internet is available in all rooms.
Please select “Copthorne wireless” and use the visitor button, the password will be provided by reception on check-in.
Please contact reception by dialling “0” if you need further assistance.
LAUNDRY
We have a guest laundry available with washing and drying machines. This are located at the restaurant end of the Seaspray (200) wing. Machines are operated with tokens. Tokens and soap powder are available for purchase from reception.
LOST PROPERTY
For assistance in locating misplaced items, please contact reception.
A postal service is available at reception. Our postal address is:
Copthorne Hotel & Resort Bay of Islands
PO Box 150
PAIHIA 0247
NEW ZEALAND
MASSAGE
Massage and Spa treatment facilities are available on site, bookings are essential. Please contact reception to make a booking.
MEDICAL/DENTAL CARE
If you require medical or dental care, appointments can be organised through reception.
MEETING FACILITIES
The hotel has several different sized meeting spaces ideally suited for conferences, functions, and weddings. For further information, please contact the Manager on Duty or our Conference Manager by using the names buttons on the in-room phone.
MESSAGES
Messages received in your absence will be delivered to your room. To access your voicemails, press the ‘voicemail’ button on your in-room phone
NON SMOKING POLICY
All of our rooms are strictly non-smoking. If we find the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply.
PETS
We regret that pets are not permitted on the Hotel premises due to health regulations and local bylaw as we are in a protected kiwi habitat area. Special arrangements may be made for sight-impaired guests accompanied by a licenced guide dog.
PAYMENT
We accept cash, EFTPOS, debit and all major credit cards. A 2.0% surcharge is added to all credit card and travel cash card transactions (including international debit cards).
POOL
The pools are open between 7:00am and 10:00pm. After 10:00pm the pool complex is closed due to the close proximity to guest’s rooms and for daily maintenance.
- Pool towels are to be signed out at reception and signed back in at reception. A charge of $25.00 per towel will occur if the towels are not returned before your departure.
- We do not have a lifeguard on duty and ask that any children in your care using the pool be supervised at all times.
- For safety reasons glassware is not to be used in the vicinity of the pools – plastic alternatives are available from the bar.
- Please NO Diving or Jumping off the Rocks. People caught jumping off the rocks will be warned and maybe asked to leave the pool if jumping continues.
- Usage of the pool and spa areas are at the guests own risk. Only beverages and food purchased from the hotel can be consumed at the pool and Café Bar area. The fenced pool area is a strictly no smoking area
RECREATION/ACTIVITIES
The lobby is well equipped with brochures and we offer a booking service for any tour that you may wish to book. Please making bookings through the reception desk.
RESTAURANT
Jimmy Cook’s Restaurant is open for breakfast and dinner. Please call the restaurant directly for menu options. To secure your table contact the restaurant by pressing the ‘Restaurant’ button on your in-room phone to make a reservation.
ROOM KEY
Your electronic key card is programmed to enter your room for the duration of your stay and resets for the next guest at 12pm on the day of departure. Upon departure please return this key to reception. If you have two separate reservations you will need to come to reception to reactive your key.
ROOM MAINTENANCE
If you have any minor repairs, adjustments or maintenance requirements please contact reception.
SAFETY DEPOSIT BOXES
We offer a complimentary secure safe system, located in the wardrobe of your room. The hotel is very conscious of security and we strongly recommend the use of this safe. The Hotel is not responsible for property left in guest rooms. To operate:
The safe door should be open when you first enter your room (if it is closed please contact reception).
- Place your belongings in the safe.
- Close the door.
- Enter a 4-digit number into the key pad followed by the asteryx (*).
- Lock mechanism will operate and the pin code used will briefly show on the display panel.
To open:
- Enter your four-digit number into the key pad.
- Door will open automatically.
- Upon departure of the hotel please leave door open for the next guest.
These instructions are also located on the front of the safe
SECURITY AND SAFETY
To ensure that you have a pleasant stay, we ask for your co-operation in observing the following
- Please check your door is closed properly when leaving your room.
- When checking out, please return the key card to reception.
- Use the safe in your wardrobe for your valuables.
- Advise if you wish to screen incoming calls.
- Call the Manager on Duty if you see a suspicious person.
- Do not leave valuables in your vehicle.
- Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the
SMOKING
No smoking is permitted in the guest rooms, public areas inside the hotel or within the fenced pool/spa area. A cleaning fee of $250.00 will be charged to your room.
TEA AND COFFEE MAKING FACILITIES
Complimentary tea and coffee making facilities are located in your room. Should you require extra UHT milk, please contact the restaurant.
TOILETRIES AND AMENITIES
A small selection (listed below) is available from Reception.
- Toothbrush and toothpaste
- Sewing kit
- Vanity kit
- Shampoo and shower gel
TENNIS COURT
The tennis court is located between the Hibiscus (100 & 700) and Pohutukawa (400) wings. This is open from 8:30am until sunset. Please make a booking with reception.
TAXIS OR SHUTTLE SERVICE
Reception staff can arrange taxis and shuttles for you.
For early morning departures advanced bookings are advisable
TELEPHONE CHARGES
All calls (other than room to room) are automatically charged to your room account
WAKE UP CALLS
To book your morning wake-up call, please call reception
WEDDINGS
Copthorne Hotel & Resort Bay of Islands offers a range of professional services to ensure your wedding is all you have dreamed of by utilising this amazing location to leave you with memories to treasure. For more information, please contact the front desk, or go online: http://www.millenniumhotels.co.nz/copthornebayofislands/meetings/weddings.html