Frequently Asked Questions

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

Travel products

  • What are the cancellation rules for tour bookings?
    Products with Tours+ standard terms and conditions are fully refundable, without charge, up to 96 hours prior to travel, based on the time/date of the Product Location. Cancellations are not allowed if less than 96 hours remain before the start of your tour. The cancellation terms are mentioned on the individual product confirmation email.
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  • What days does this tour operate?

    The days of operation of every product is validated as you check availability for your preferred booking dates on the product detail page. You will only be able to book for the travel product if it is available on the date you have selected.

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  • Can you check availability for me?

    On this website, you will only be able to book tours on dates which are available. Reservation is instantly confirmed when you have completed the checkout process.

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  • Are there different times of departure for this tour?

    The times of departure or operation are found on the tour details pages under the Schedule section. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.

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  • Can I get dropped off after my tour to my hotel or in the city?

    This depends on the travel service provider. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.


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  • Where is the meeting point for my tour?

    The meeting point for the beginning of every travel service are found on the tour details pages under the Schedule section. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to the meeting point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your tour voucher.


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  • Do I need a Visa or passport or are there any special health requirements for this tour?

    Millennium Hotels and Resorts does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.


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  • I am travelling in a group - do you cater for groups and/or have a group discount program?

    This website accepts a maximum of 9 passengers per booking at one time. The travel services we offer are specialized for independent travelers and small groups and we cannot guarantee that travellers in a large group will be seated together

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  • Does this operate on Christmas and Public Holidays?

    On the tour details page, select the date of your choice to see if the tour is available on that day. Please note that public holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain public holidays. This will be advised at the time of booking if applicable.

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  • What languages are available for this tour?

    The majority of the tours and services are available in English only. If another language is available, this will be mentioned in the tour / activity description and additional information sections.

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  • Are there any discounts for Military Personnel, AAA or other groups?

    Unfortunately, we cannot offer any discounts other than those stated on the product detail page. Further discounting for groups such as Military Personnel, AAA, NRMA etc. is unable to be offered at this time.


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  • Can you send me a brochure?

    Our tour & activity information pages are electronic and are only displayed on the website. You should find all the information you need about your desired travel product on these tour & activity information pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the MHR Customer Service team via email.

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  • Are there discounts for booking more than one tour?

    Millennium Hotels & Resorts sells travel experiences on behalf of Viator. Viator uses the services of over 1,000 travel providers worldwide and each booking is made separately with each travel provider. Therefore, we cannot offer discounts for multiple bookings.


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  • I'd like a customized tour for myself and/or my group

    On this website we have selected a range of individual tours, events and attractions, however cannot arrange customized tours. If you require something a little different to what's available online in our product range, please see your local licensed travel agent, or contact our travel desk at the hotel you are staying with.


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  • Does this tour pick up from the airport?

    Most day tours and sightseeing tours do not offer airport pickups. Most city airports are located well away from the city centre and tour operators cannot offer a pickup service from these areas. If a tour does offer airport pickups, this information will be listed on the product detail page under the heading Additional Info or Airport Transfers. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make your way to the main departure point listed on the product detail page under the Schedule section.

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  • I have not received a reply to my emails

    Some email internet providers can mark general booking emails such as those sent from our website as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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  • When do I receive confirmation of my booking?

    Tours booked on this website are confirmed at time of booking and confirmation email is sent to the email address specified during the checkout process. If confirmation email is not received within 48 hours, please contact our Customer Service for further assistance.

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