Frequently Asked Questions

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

Online booking

  • I keep getting a credit card error whilst trying to book, what do I do?

    The booking process is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our Customer Service.

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  • Can I book over the telephone?

    Tours bookings via this website is a complete online booking service and we offer 24 hour, 7 days a week customer service via email to support your booking questions.

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  • Can you give me directions or maps from one place to another?

    We are able to assist you with any questions specifically relating to our products. We cannot answer your general travel questions. We do recommend you contact the local tourist or convention bureau, or an online provider of map information such as mapquest.

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  • Can you check availability for me?

    On this website, you will only be able to book tours on dates which are available. Reservation is instantly confirmed when you have completed the checkout process.

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  • Where can I get Travel Insurance?

    Millennium Hotels and Resorts does not offer Travel Insurance. You should seek the advice your local licensed Travel Agent or Insurance company for a quotation. We strongly recommend the purchase of Travel Insurance.

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  • Can I book this when I get there?

    These products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider.

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  • We have more than 9 people in our party, how do I book?

    We accept a maximum of 9 passengers per booking at one time. For bookings of 9 people or more, please make the appropriate number of bookings and include a note in the Special Requirements box to notify our Customer Service. In the second and any subsequent bookings, please include the Booking Reference number of the first (and subsequent) bookings made. Please note, at this time we are unable to offer any special group discounts.

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  • Can you send me a brochure?

    Our tour & activity information pages are electronic and are only displayed on the website. You should find all the information you need about your desired travel product on these tour & activity information pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the MHR Customer Service team via email.

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  • Is there another way to book than online?

    Millennium Hotels & Resorts provides a complete online booking service and we offer 24 hour, 7 days a week customer service via email to support your booking questions. Our goal is to respond to each query we receive within 24 to 48 hours. Occasionally it may take more time to reply, but we will keep you updated on your queries.

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  • I don't have or own a credit card, how do I book?

    Millennium Hotels & Resorts provides a complete online travel booking experience and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. Fax, telephone or other booking methods are not accepted. Our website uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.


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  • How do I copy and paste my voucher link?

    If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:

    1. With your mouse, highlight the ENTIRE web address to be copied.
    2. Select the EDIT menu and choose COPY 
    3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit 
    4. Select the EDIT menu and choose PASTE 
    5. Now hit ENTER on your keyboard to take you to the web address


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  • I have not received a reply to my emails

    Some email internet providers can mark general booking emails such as those sent from our website as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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  • How do I book online?

    On the tour detail page, you'll see a box on every tour & activity information page asking for some brief details (how many adults, how many kids, travel dates) and a Confirm Availability button.

    1. Enter the number of travelers and the date you want to take the tour or activity and click the Confirm Availability button.
    2. Some tours or activities have a set of options you can choose from. The tour may be offered at different times in the day, have different inclusions, or be in different languages. In these cases you will see a page that lists all the choices available for your selected day. All these options will show an exact price quote for the number of travelers. Select the option you want by clicking the Add to Cart button.
    3. Once you have selected an option, or the tour or activity does not have any options, you will be taken to the shopping cart page. Here you'll see an exact price quote for the tour you have selected, and quotes for any other tours you may have selected.
    4. If you are happy with the quote you can proceed to the checkout to enter your traveler, payment and contact details, all on the one screen.
    5. Once you complete the checkout after payment,you will receive an "Order Summary" email with a link to the voucher for your product.
    6. You simply take this voucher to present to the travel service provider prior to the commencement of your travel service.

    All of these details will be written on your voucher for your information. It is suggested, however, that you staple the tour & activity information page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

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  • Why do I put my credit card details in again?

    Booking destination activities is a separate transaction to your flights, hotels or other bookings on this site. When you have chosen your selected travel product, a booking form automatically appears, please enter your credit card details as requested. Once you submit your booking and the product becomes confirmed, your credit card is automatically charged. Your statement will show Millennium Hotel & Resorts as the merchant.

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  • Is my credit card safe?

    Our website uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

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  • Can I book more than one tour at a destination?

    You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation, voucher and credit card transaction.

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