Frequently Asked Questions

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

Difficulty in booking

  • I keep getting a credit card error whilst trying to book, what do I do?
    The booking process is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our Customer Service.
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  • I cannot access my voucher link

    If you cannot access your voucher from the link provided to you in the email, first copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact our Customer Service with your booking details and we will send you a new voucher link.

    How to Copy and Paste

    If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:

    1. With your mouse, highlight the ENTIRE web address to be copied.
    2. Select the EDIT menu and choose COPY 
    3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit 
    4. Select the EDIT menu and choose PASTE 
    5. Now hit ENTER on your keyboard to take you to the web address

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  • It has been 48 hours since I booked and I have not received confirmation.

    Confirmations form our website are sent immediately after the checkout process is complete. If confirmation email is not received within 48 hours, please contact our Customer Service for further assistance.

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  • I am travelling in a group - do you cater for groups and/or have a group discount program?

    Our website allows for a maximum of 9 passengers per booking at one time. The products we offer are specialized for independent travelers and small groups and we cannot guarantee that travellers in a large group will be seated together.


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  • We have more than 9 people in our party, how do I book?

    Our website accepts a maximum of 9 passengers per booking at one time. For bookings of 9 people or more, please make the appropriate number of bookings and include a note in the Special Requirements box to notify our Customer Service. In the second and any subsequent bookings, please include the Booking Reference number of the first (and subsequent) bookings made. Please note, at this time we are unable to offer any special group discounts.


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  • I'm not sure if my booking was processed, did you get my booking request?

    Please contact our Customer Service via email with your booking details including the site you were booking on, the name of the travel service, the name/s of the passenger/s and the date of travel. We will check to see if we have received your booking request successfully and will be in contact with you via email.


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  • I'm getting errors / blank pages when I am trying to book, what is the problem?

    Errors can often occur as pages can be "cached". We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact our Customer Service via email with the details, including the page you are in, the exact error message you are receiving as well as the page you are on.

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  • I am receiving an error message

    There could be many reasons for this. You can try the site again by shutting down and reopening your browser and if this still does not resolve the issue, please contact our 24/7 Customer Service via email, with details of the page you were on and the error message you received.

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  • How do I copy and paste my voucher link?

    If you are unsure how to copy and paste a website link, here are 5 easy steps to help you:

    1. With your mouse, highlight the ENTIRE web address to be copied.
    2. Select the EDIT menu and choose COPY 
    3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit 
    4. Select the EDIT menu and choose PASTE 
    5. Now hit ENTER on your keyboard to take you to the web address


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  • I have not received a reply to my emails

    Some email internet providers can mark general booking emails such as those sent from our website as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

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  • Is my credit card safe?

    Our website uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

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