Frequently Asked Questions

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

Collecting or Receiving Theatre Tickets

  • I have chosen to receive my tickets by post, when will they arrive?
    Your tickets will be dispatched by standard post as soon as possible. You should usually receive your tickets 3 working days after your booking. If you don't receive your tickets 72 hours before the performance, please contact our Customer Service. Back to top
  • How do I collect my tickets from the Box Office?
    Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. This is the same address where the event will take place. Please note that some venues do not generate the tickets earlier than the date of the event. If you have any questions, please contact our Customer Service.


     In order to pick up your tickets, please ensure you have the following:

    • A valid photo ID, driver's license or passport. 
    • The credit card you used to purchase the tickets. 
    • Your booking reference number.
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  • Can someone else collect the tickets and/or attend the event instead of me?
    If your tickets are set for box office collection and you are not attending the event, certain venues will allow for someone else to collect the tickets instead of you on presentation of a letter of authorisation completed by yourself.


     *Please note that Delfont Mackintosh Theatres will only deliver tickets to the person who purchased them.

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