All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory

24 Reviews
  • Product Details
  • Reviews
  • Important Information

In remembrance of September 11, 2001, this walking tour takes you through the former World Trade Center in New York City, where the events of 9/11 took place. You'll be guided by New Yorkers who have connections to that day, listening to their personal stories and touching accounts of the heroism of many others.

Ground Zero
Your tour starts at St. Paul's Chapel, the oldest public building in NYC still in continuous use, which miraculously survived the falling debris from the 9/11 attacks despite being one block away. It became a makeshift rescue center during the aftermath, and its iron fence became a bulletin board where family members posted notices of missing loved ones. Today, with the mementos received from people around the world supporting New York, the church serves as a tribute. As you continue to the Firefighter's 9/11 Memorial Wall, hear the heroic stories of the emergency responders, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero.

9/11 Memorial
Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. See the Reflecting Absence Memorial, the man-made waterfall inside the memorial, symbolizing the vast void left by the tragedy. Read the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues, and see the new World Trade Center rise from the ground. At the conclusion of your tour, your guide provides you with a timed entry ticket to minimize your wait time at the museum, which you'll enter first, followed by the observatory.

9/11 Museum
Your museum entry time is about 12pm for the 10:30am tour or 3:30pm for the 2pm tour (select your preferred tour time when booking), but this can vary depending on availability. Your guide gives you a preview of the museum and what to expect so you can optimize your time spent inside and not miss seeing things important to you. Your visit is self-guided, so you'll explore at your own pace to see artifacts from the attacks and hear recordings from people who were there that day.

One World Observatory
After leaving the museum, head to One World Trade Center, named Freedom Tower, to visit the One World Observatory. This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby with 'Voices,' a film dedicated to the men and women of the towers. Then take the Sky Pod elevator, which rises 1,250 feet in less than 60 seconds.

Immersive LED displays, interactive touch-screen video, and dining options give you plenty to experience, but the true draw is the view as you stand hundreds of feet above the New York City skyline stretching across all of Manhattan.

Your observatory entry time is after your museum visit: typically 2pm for the 10:30am tour or 5:30pm for the 2pm tour.

Highlights
  • Skip the line
  • Likely to Sell Out
  • Choice of morning or afternoon departure
  • Enjoy fantastic aerial views
Customer Reviews
  • Noel M
    October 2017

    Tauren was a great tour guide and shared her personal experiences of that terrible day. It was great to have a true New Yorker explain the shock and aftermath of 9/11. It was just long enough, then we were left to explore the 9/11 museum on our own.

  • Beakman
    October 2017

    Saw 9/11 area and memorial. As well as the One World observatory views were incredible. OUR guide Robert was nothing short of fantastic. His knowledge of both the area and event were top notch. His personal accounts as well as his fathers were both moving and informative. HE also has the utmost respect for specific areas on the tour due to their nature, which other guides did not seem to care when or where they were conversing and or standing. The tour was set at a great pace, with plenty of opportunities for photos and questions. If all your guides in NYC are this knowledgeable and friendly, I can't wait to experience the rest of the Viator tours I booked for the next few days.

  • Jodie U
    October 2017

    Tauren was absolutely THE BEST tour guide we could've asked for! She was personable, animated, knowledgeable and extremely passionate throughout our entire experience. This was something I have been looking forward to for years, I finally decided this was the year I would be spending my birthday in NYC to take the 9/11 tour, visit the observatory and the museum. As all Americans, this was a day in our history we will never forget, I, along with thousands of others, I'm sure, continue to learn more about that day with each passing year. I know personal stories about the victims, have watched, read and heard just about everything there is available about the events of that day. I had extremely high expectations for this tour and I must say, without reservation or hesitation, Tauren met them all and then some! She should be recognized for her outstanding job! Thank you to Viator, thank you to Tauren and thank you to those who lost their lives on that day, the Fireman and police, the workers at the World Trade Center, the Pentagon, the 4 airplanes and to those who continue to serve and fight for our freedom and our country. Thank you for YOUR service Tauren!

Product Details
Inclusions
  • Professional guide
  • Walking tour
  • Entrance fees
Exclusions
  • Gratuities (recommended)
  • Hotel pickup and drop-off
Additional Info
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Schedule and Pricing
Departure Point

Outside of St. Paul's Chapel on Broadway

Departure Time and Comments

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Duration

5 hours

Return Details

Tour ends at One World Observatory

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