- Friendly staff, FO Shida(not sure her name but it starts with letter S) on ground floor office was helpful and attentive until I was escorted by her to 18th floor for check in. Before that she keeps on telling me to wait, and she was lovely to keep me feeling welcomed. The guy FO also is very friendly and respectful, I forgot his name. Very good guy.
- The sound proof of the room isn't at its best, everytime next door opposite door closing or opening their door it is so noisy and the banging sound disturbed my sleeping and even when I'm not sleeping the sound is louder, need to work on the sound proofing. The pillow is not firmed, at least one feather pillow and one firm pillow.
Some of the FO ground floor and 18th floor and staff at the entrance need to be more friendly and welcoming. As I was not that properly dressed, not using office attire with necktie , staff were just like not welcoming and thought I wasn't the hotel guest, door were closed while the door men is free. I was bringing my big box, no staff offered to bring my box even. So, I guess this very little thing need to be alert by the frontliners staff especially at the entrance.
|Value for money|
Published on:March 07 2017
Dear Guest, thank you for taking the time to share your feedback with us on Reevoo following your recent stay at Grand Millennium Kuala Lumpur. It is with deep concern that I read your comments that made your stay with us less than satisfactory. I truly regret the negative impression reflected as this is not our usual standards. It is most unfortunate that we fell short of your expectations on this occasion and my humble apologies for that. Please be assured that we are looking into the issues raised by your good self. On a brighter note, I am delighted to hear of your commendation on our associates’ at the Front Desk. Your lavish praise will certainly inspire them to consistently deliver exemplary service. Reiterating my profound apologies, I hope your experience on this occasion will not mar your overall impression of our hotel. We greatly appreciate your kind patronage and look forward to your return and to regain your confidence in us. Kind regards, Peter D Gibbons, General Manager