Grand Copthorne Waterfront Hotel = perfection!

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I really don't know how to put into words how amazing this place is and how amazing the staff are! I will start with the unbelievable service we received from the beautiful Shirley, Cristalyn and Harmeet. As soon as we stepped out of the car we were taken up to the 29th floor vip check-in. Cristalyn welcomed us with a beautiful smile and a quick efficient check-in. She understood we were tired and asked if she could help in anyway, she was just perfect. Then when you think it couldn't get better we received a welcome letter with a bottle of red wine. A few moments latter we received a chocolate cake that I'm sure the gods made themselves because it was so yummm. Surely there couldn't be any more... Yes, we received another knock and this time we had a massive platter of fresh fruit given to us, all organised by the absolutely amazing, perfect Shirley. We then went up to the club lounge and had high tea then later some cracking cocktails. Harmeet was just beautiful, she goes above and beyond to try and make your experience enjoyable. Shirley, Cristalyn and Harmeet work in the club lounge, they are the highlight to the grand copthorne waterfront. We have been to many 5 star hotels and resorts around the world but none of them have gone above and beyond like these three ladies. Make sure you book the club lounge room it's most definitely worth it. Thank You Grand Copthorne we will be back 😊

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Agentle86, The Entrance, Australia


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