We had a good stay in this hotel and would definitely come back again. The check in staff member immediately made us feel welcome with a warm smile and an attentive attitude. She arranged for someone to take us with our luggage to the room and this person also could not have been more friendly, taking time out to tell us about Rotorua and the hotel generally. A nice touch to be given two drinks vouchers as it was our anniversary and the bar was nicely appointed and friendly. Similarly we were greeted at the main restaurant with a cheery smile at dinner (food was really tasty) and again at breakfast downstairs the following morning. Some hotels you immediately feel at home with. This Millennium hotel is large but the staff have retained a personal touch which both my wife and I appreciated. Forgot to mention that the room was clean and the bed very comfortable.
Chris A, London, United KingdomFeb/11/2018