Asked for a lakeside room and got one on the 6th floor, a very nice room with a balcony overlooking the pool area. Staff were very nice and friendly always smiling as they worked. Breakfast can get very busy with Chinese of which many seem to choose this hotel everything you can imagine is served. Reception were helpful and efficient. We had arranged a transfer with the hotel and this took over an hour, roads are very busy mostly with motorbikes. If going to the beach, a bus runs very hour and you can get towels from the concierge. The Jungceylon shopping centre is right beside the hotel and can be accessed through a door on the right hand side of the lifts. This was a great place and had lots of restaurants and bars all of which were lovely. This is a very busy shopping centre and quite large. Make sure you take a walk down Bangla Road (walking street)!! If I visited Phuket again I would stay at this hotel.
Sunny017, Glasgow, United KingdomFeb/20/2018