I really needed a break from working from home, so chose the Paihia Copthorne, mainly because of the pool, my grands son loves swimming. It didn't disappoint and the room I requested, although not guaranteed at the time, was exactly what I asked for and obviously taken into consideration, thank you Reservations. It was all perfect, the barman, the staff, the cleanliness, the food, the service, couldn't have asked for more. The food was great and being served at the pool was special. Sure the weather bomb before had made the water a bit green but the pool man was working hard at cleaning and sorting and it came clear as before we left. The beds soooo comfortable but would ask for a softer pillow or take my own next time. No issue about no air con, as the fan did the trick, we weren't in our room much anyway. Loved lazing by the pool, breakfast was fab and I met so many friendly people. The staff couldn't do enough. Well done Copthorne Paihia. We loved our stay and will be back.