I was staying at this hotel for 3D2N and I've had the most amazing experience with the staffs! From the hotel restaurant, the hotel reception, and the hotel concierge, every single one of them are amazing. Special thanks to Chief Concierge Pati Start! Upon early arrival, i went to have breakfast while planning a trip to hobbiton with 3 other friends of mine. With our lack of knowledge we went to the concierge desk to ask for more info. Pati was there and he basically spoon-feed us with more than what we wanted to know. We ended up going to Hobbiton on the 1st day and Waiheke Island on the 2nd based on the itinerary that he had written for us. And the time spent was wonderful. He helped rent us a car, he booked tickets for both days and all within 30 mins. Thank you to the rest of the other concierge team though i didn't manage to get their names, sorry! Thank you Grand Millennium Auckland!