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Over the last 15 years; I've been staying exclusively at this facility that changed its names 4 times yet the Service is still the same "Exceptional." Over the last 3 years, I've moved all my business functions to the hotel and they have ceased every opportunity to impress me - Thank you Team! One may argue it's the Brand! Never the case here! In fact recently, I believe the "Brand" has actually come on the way! The Golden era for this hotel was before Millennium took over yet I'm hopeful that the "Millennium Management" will recognize that it's "The People," who they inherited that make me and lots of others come to the hotel! The remaining of the "Wonderful Customer Experience Team" is whom I'm extending my sincerest thanks and appreciation. From the pickup location at the airport; Abdullah or Mohamed will serve you with a great welcoming smile and will get you safely to the hotel door. Upon entering the hotel; Ana, Riza, Amr, Ibrahim, Mahmoud, and recently Jojo makes me feel-at-home immediately. Checking in has never exceeded a couple of minutes literally. My room is always perfectly ready; under the leadership of Niha; the Housekeeping Supervisor; nothing is left to change. Rather, everything is well prepared by design. Namgai & Mohamed are any guest's Superstars, leaving the room every time they clean it as a model housing unit. When I get to the Downtown Restaurant; my breakfast items are preparaed and at my table before I sit down thank you to Chef Martin and Chef Prem. The team on the floor; Titus, Tshewang, Nihal, Isalam, Binod, Jamon Sobin, and Jomon are there to pumper you with whatever I need. Special thanks to Ahmed Nader; Sales Manager, who is always on the top of things to make sure that my clients are happy during all functions at the hotel. Thank you, Sherif; Front Desk & Housekeeping Manager for your exerted efforts. I look forward to seeing you soon, Team!
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