After a very trying day of winter travel (weather delays) we finally were directed to The Millennium by the airport. Jillian, Front Desk Manager checked us in. My profession of 50+ years was Hospitality & I only wish I had had her. WOW what a change from the crap they now call "Customer Service" This lady saw the angst & exhaustion in our faces,took care of us in minutes. Eased are aches & pains, made us whole & happy. She truly cared. We went later for dinner & Brad the Bartender, a 17 yr long employee of the hotel continued on where Jillian left off. Absolute Professionalism Kind, Compassionate, & all too many things too many people either take for granted or never knew existed. The Hotel ain't that bad as well, tons of neat, not everyday stuff to do ...kids or not! But this hotel is all about the people, especially Jillian and Brad. We have been in the Industry a collective 82 years... all I can say is Congratulations to these folks... They figured it out !!!