Terms of Website Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

TERMS OF WEBSITE USE

These terms of use (together with the documents referred to in it are, collectively, the “Terms of Use”) constitute the terms and conditions pursuant to which you may make use of the websites listed below (each site is referred to herein as “our site”). Use of our site includes accessing, browsing, caching or the transmission of information.

The websites to which these Terms of Use apply include all M&C website domain names contained in this list.

Please read these Terms of Use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of these terms for future reference.

By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them, and you warrant that you possess the legal authority to agree to these Terms of Use and use our site. If you do not agree to these Terms of Use or do not possess the appropriate legal authority, you must not use our site.

All information provided by you in connection with your use of our site shall be true and accurate and may be relied upon by us as such.

OTHER APPLICABLE TERMS

These Terms of Use refer to the following additional terms and conditions, which also apply to your use of our site and are incorporated into these Terms of Use:

  • Our Privacy and Cookie Policy, which sets out the terms upon which we process and use any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and use. 
  • M&C Loyalty Club terms and conditions, which pertain to your membership in the M&C Loyalty Club Programme, if applicable.

If you book accommodation through our site, our Terms and Conditions relating to Best Rate Guarantee will apply to those bookings.

INFORMATION ABOUT US

Our site is operated by M & C Reservations Services Limited ("we" or “us”). We are a limited company registered in England and Wales under company number 06754684 and are a subsidiary of Millennium & Copthorne Hotels plc. We have our registered office at Victoria House, Victoria Road, Horley, Surrey, RH6 7AF, and our main trading address is Corporate Headquarters, Scarsdale Place, Kensington, London, W8 5SR.

CHANGES TO THESE TERMS

We may revise these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we may have made, as they are binding on you without any additional notification from us.

ACCESSING OUR SITE

Our site is made available free of charge. However, if you access our site through a mobile device, your mobile service provider may apply additional charges.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them.

PROHIBITED CONDUCT

You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our site must not: contain any defamatory, libelous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.

We and our affiliates may cancel or modify any reservation where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the reservation contains or resulted from a mistake or error.

ACCOUNTS AND PASSWORDS

If you register or are registered with our site and are provided with a user name, identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.

We have the right to disable any user name, identification code or password, whether chosen by you or allocated by us, at any time and without liability, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use or applicable law.

If you know or suspect that anyone other than you has obtained your user security information, you must promptly notify us.

INTELLECTUAL PROPERTY RIGHTS

We (by ourselves or through our affiliates) are the owner, licensee or permitted user of the intellectual property rights in our site and of the content and material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of our site for commercial purposes without obtaining a licence to do so from us or, as the case may be, our licensors.

You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or materials on our site in any way without our prior written permission. However, unless otherwise stated on our site, you may print and/or download an extract of any page(s) from our site for your personal use provided you: do not modify the printed copies or extracts; do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and ensure that our status (and that of any identified licensors or contributors) as the owners of content on our site is acknowledged. If you breach this provision, your right to use our site will cease immediately and you must, at our option, return or destroy any printed copies or downloaded extracts of our site.

The trademarks, trade names, logos, service marks and trade dress displayed on our site (collectively, the "Trademarks") are registered and/or common law Trademarks of us, our affiliates and various third parties as the case may be. The following are some of the Trademarks that are owned by us or our affiliates:

• Millennium
• Grand Millennium
• Copthorne
• Grand Copthorne
• Kingsgate
• Studio M
• M Hotel

Nothing contained on our site should be construed as granting to you or anyone else, by implication or otherwise, any license or right to use any of the Trademarks without our express written permission or the permission of such other party that may own the relevant Trademarks. In addition, you may not utilize framing techniques to frame any Trademarks, content or other proprietary information (including images and text) and you may not use any meta tags or other "hidden text" utilizing our Trademarks or other proprietary information.

CHANGES TO SITE; NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We may update our site or change the content on our site from time to time in our discretion. Although we make reasonable efforts to keep the information on our site current, we are under no obligation to do so. Accordingly, some of the content on our site may be out of date at any given time, and we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We also do not guarantee that our site, or any content on it, will be free from errors or omissions.

LIMITATION OF OUR LIABILITY

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations, guarantees or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: your use of, or inability to use, our site; the failure of our site; the interception of data transmitted to or from our site; or your use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or downloading of any content from it or any website linked to it.

Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any accommodation or other services to you.

COMMENTS AND SUGGESTIONS; UPLOADING CONTENT TO OR POSTING INFORMATION ON OUR SITE

Whenever you provide any comments or suggestions to us with regard to our site or our products or services we shall own all rights related to your comments or suggestions (including, without limitation, intellectual property rights and moral rights) and be entitled to use or implement your comments or suggestions without restriction for any purpose whatsoever, commercial or otherwise, without compensation or attribution to you.

Any content you upload to our site or information you post on our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content or information for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content uploaded or information posted by you constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content uploaded or information posted by you or any other user of our site. To the extent applicable, the views expressed by other users on our site do not represent our views or values.

We have the right to monitor, censor, edit, remove or prohibit the uploading of any content or posting of information if, in our opinion, such content or information does not comply with these Terms of Use or is otherwise inappropriate.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology systems and software in order to access our site. You should use your own virus protection software.

You must not misuse our site by introducing viruses, trojans, worms, logic bombs or other material which is malicious, technologically harmful or otherwise interferes with or disrupts the proper functioning of our site. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under applicable law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

LINKING TO OUR SITE

You agree not to create a hypertext link from any web site, whether such site is controlled by you or otherwise, to our site without our express written permission.

THIRD PARTY LINKS AND MATERIALS ON OUR SITE

Where our site contains links to other sites and materials provided by third parties, these links and materials are provided for your information only.

We have no control over the contents of those sites or materials and we do not assume any responsibility for, or make any representation, warranty or guarantee regarding, such sites or materials or any products or services offered or purchased through, or information provided on, such third-party sites or materials. We will not be liable for any loss or damage that may arise from your use of them.

APPLICABLE LAW

If you are a consumer, please note that these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a business, these Terms of Use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

MISCELLANEOUS PROVISIONS

You agree to indemnify us, our parents, subsidiaries and affiliates and our and their respective directors, officers, employees, agents and contractors against, hold them harmless from, and promptly reimburse them for, any and all payments of money (including, without limitation, fines, damages, legal fees, expenses and the like) by reason of any claim, demand, tax, penalty or judi¬cial or administrative investigation or proceeding arising from or in relation to your breach of the Terms of Use or your violation of any law or the rights of a third party.

If we fail to act with respect to a breach by you or others, such failure does not waive our right to act with respect to subsequent or similar breaches.

These Terms of Use shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid in a particular jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Use, together with any documents referred to herein, constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements.

CONTACT US

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