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Millennium Knickerbocker Hotel Chicago

    163 East Walton Place
  • @ North Michigan Avenue
  • Chicago, IL, 60611
  • United States
  • T. +1 312 751 8100
  • F. +1 312 751 9205
  • E. Email Us
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Millennium Knickerbocker Appoints James Gould as General Manager

Published 16 August 2012


CHICAGO (August 16, 2012) --- The Millennium Knickerbocker Hotel has announced James Gould as the new general manager of the historic 306-room hotel.
Bringing more than 20 years of experience in hotel operations in the Chicago market, Gould is an exceptional addition to the Knickerbocker Hotel. An accomplished leader with a proven track record of enhancing market share and the ability to improve employee and customer satisfaction while increasing profitability, Gould will continue to increase the hotel’s reputation as one of the city’s premier hotels. He will be responsible for overall hotel operations, overseeing the implementation of new initiatives to strengthen the position and reputation of the hotel in key markets around the world.
“I am thrilled to have joined such an incredible team at a world-class historic hotel during its landmark 85th anniversary year. The Millennium Knickerbocker Hotel is already an iconic location for corporate, wedding and social events because of its spectacular ballroom and great location on Chicago’s Magnificent Mile,” says James Gould. “As general manager, I am dedicated to continuing to increase corporate and meeting business, as well as introducing new and exciting programs for our leisure travelers to further enjoy their visit to the Knickerbocker and Chicago.”
Prior to joining the Millennium Hotels & Resorts, Gould was regional vice president of operations for Chicago’s Portfolio Hotels & Resorts overseeing full and limited service properties. He is known as a transitional leader, developing award-winning teams that produce exceptional results in customer, employee and shareholder value. Before joining Portfolio, Gould was general manager of Sofitel Chicago O'Hare, Rosemont, Illinois. During his time as general manager, the Sofitel Chicago O’Hare won the Planners Choice Award, Pinnacle Award and Merit & Distinction Award for outstanding service for meeting and conferences held at the property.
Gould also served as general manager for Novotel Meadowlands in New Jersey, acting general manager for Novotel Toronto Centre, resident manager for Sofitel Chicago O’Hare, rooms director for the Sheraton Northbrook in Chicago and Hilton Skokie in Chicago and various positions at the Radisson Lisle in Chicago.
He has been on the Executive Board of the Illinois Hotel and Lodging Association (ILHA) since 2006 and in 2010 he served as the organization’s chairman. Additionally, he served as the 2011 chairman for the Schaumburg Business Association and the vice chairman for the Woodfield Chicago Northwest Convention Bureau from 2008-2011.  He has been a member of La Societe “Les Amis d’Escoffier” since 2004.  Gould holds a degree in Hotel Management from Oakton Community College and attended the General Manager Program at Cornell University.
About Millennium Knickerbocker Hotel
The Millennium Knickerbocker Hotel is located in the heart of Chicago's famed Magnificent Mile within walking distance of most major attractions, shopping, top restaurants and nightlife. The Knickerbocker celebrates its 85th anniversary this year. This historic hotel offers stylish accommodations with luxury amenities, modern event facilities and gracious service. The hotel features 306 luxury guest rooms and suites, each with the finest amenities and decor. The Knickerbocker also provides the refined comforts of the Martini Bar and NiX Restaurant, perfect for light lunches or pre-dinner drinks. The hotel’s 18,000 square feet of meeting space includes the renowned 5,000 square-foot Crystal Ballroom featuring a gilded, 28-foot-high domed ceiling; two Tower Suite meeting rooms on the top floor; eight conference parlors; and an executive boardroom. For more information, visit or call (312) 751-8100.

About Millennium Hotels & Resorts 
Millennium Hotels and Resorts (MHR), established in the United States in 2000, is the North American arm of Millennium and Copthorne Hotels plc (MLC). The MHR portfolio includes 14 hotels in the U.S. and over 100 hotels worldwide including United Kingdom, Singapore, Qatar, France, Germany, Indonesia, Malaysia, New Zealand, Philippines, UAE, Thailand, China, Iraq, Oman, Kuwait. U.S. hotels include: Millennium Broadway Hotel in the heart of Times Square, New York City, The Premier Hotel at the Millennium Broadway; Millennium UN Plaza Hotel, New York City; Millennium Hotel, Buffalo, New York; Millennium Biltmore Hotel, Los Angeles; Millennium Knickerbocker Hotel, Chicago; Millennium Bostonian Hotel, Boston; Millennium Hotel, Minneapolis; Millennium Hotel, St. Louis; Millennium Hotel, Cincinnati; Millennium Harvest House, Boulder; Millennium Hotel, Durham; Millennium Alaskan Hotel, Anchorage; Millennium Scottsdale Resort and Villas; and the Millennium Maxwell House, Nashville. For further information on Millennium Hotels and Resorts, call 866-866-8086 or visit